Product Specialist

Jump • Draper, UT

3d • Hybrid

About The Position

Become a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team.
Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.
Serve as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)
Debug and resolve some customer issues live over Zoom calls.
Leave our customers feeling delighted with your interactions.
Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
Help establish Jump as the category leader, trusted and loved by customers.
Help build Jump into a career-making, exceptional place to work.

Requirements

• You are a top-5% writer + verbal communicator – clear, professional, and quick.
• You learn and work quickly and independently.
• You are meticulous, detail-oriented, and great at multi-tasking.
• You are a relationship builder, and a professional and personable ambassador of any brand you represent.
• You are responsible and take accountability.
• You are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI.
• You understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges.
• You are excited by the prospect of helping financial advisors leverage cutting-edge AI.
• College degree required.
• Must be a resident of United States

Nice To Haves

• 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads.

Responsibilities

• Help manage the high-velocity, high-volume Jump Help Desk – a chat interface powered by Intercom.
• Serve as a representative of Jump by responding quickly and professionally to our customers’ requests.
• Debug and resolve some customer issues live over Zoom calls.
• Leave our customers feeling delighted with your interactions.
• Be a Jump expert and constantly educate users on how to get the most out of Jump’s features.
• Note customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.
• Help establish Jump as the category leader, trusted and loved by customers.
• Help build Jump into a career-making, exceptional place to work.

Benefits

• $65,000-$80,000
• Equity
• Flexible PTO
• $500 WFH Stipend
• Medical: $0 premium health plan for your family
• Ancillary Benefits: Dental, Vision, Life, Disability, Indemnity, etc.
• Tax Savings: 401k, HSA, FSA, Dependent Care FSA, Commuter, etc.
• Laptop + $500 budget for workspace setup
• Paid Parental Leave: 2-4 weeks non-birthing, 6-16 weeks birthing, depending on tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level