Product Specialist - South East

Accora

7d•Onsite

About The Position

The Product Specialist is responsible for delivering high-quality postural seating assessments, demonstrations, and product recommendations for individuals with complex seating, posture, and pressure care needs. This role ensures each service user receives an effective, clinically informed seating solution that enhances comfort, function, and quality of life. Accora is a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

Requirements

Qualification to A-level standard or equivalent
Strong communication (oral and written) and numeracy skills
Effective and confident telephone skills, with an excellent level of English
Ability to work effectively both individually and in a team
Ability to flourish in a competitive environment
Good ICT skills
Attention to detail, with good planning and organisational skills
Drive and enthusiasm
The potential to grow and develop in line with the business
High degree of self-motivation and ambition
Ability to influence and engage with colleagues, peers, key customers and prospects
Positive, confident and determined approach
Continuous improvement mindset
Full driving licence

Nice To Haves

Relevant product and industry knowledge
Experience in a seating, clinical equipment, mobility, or assistive technology environment (preferred).
Experience as an OT or physio would be an advantage.
Strong understanding of posture, positioning, and pressure care principles (training provided).
Confident communicator able to liaise effectively with clinicians, clients, and families.
Ability to manage a field-based role, plan routes, and prioritise workload.
Empathetic, professional, and person-centred approach to client needs.

Responsibilities

Conduct thorough, person-centred seating and postural assessments in community settings, homes, hospitals, therapy centres, and care facilities.
Identify clinical needs related to posture, pressure management, function, and safety.
Recommend appropriate seating solutions in line with best practice and product capabilities.
Produce clear, accurate, and timely assessment notes, reports and quotes.
Demonstrate the full Accora seating range and discuss clinical benefits, features, and available accessories.
Work collaboratively with therapists, caregivers, and families to configure and prescribe seating that meets individual clinical requirements.
Promote awareness of the wider Accora product portfolio during all visits and professional interactions.
Participate in regular OT supervision sessions to support clinical development and reflective practice.
Seek OT guidance for complex cases and ensure assessment practices align with clinical standards and safeguarding expectations.
Work closely with internal OTs to continually improve assessment methodology and outcome quality.
Attend all required internal training sessions to build knowledge in clinical prescription of seating, posture management, pressure care principles and risk factors, and complex case handling.
Successfully complete and maintain Accora clinical competencies.
Actively participate in ongoing workshops, and practical skill development.
Build strong relationships with clinicians, partners, community teams, and service providers.
Provide guidance, coaching, and informal training to external professionals on seating, posture, and pressure care when appropriate.
Support the delivery of Accora training sessions, events, and product education days.
Working with customer care team, managing and optimizing a diary of assessments, revisits, demonstrations, and training sessions.
Assisting with deliveries and call outs as required.
Maintain equipment, demo chairs, and vehicles to required standards.
Provide ongoing feedback to the team regarding product performance, service user needs, and market trends.
Contribute to team targets and support the overall Accora growth strategy.
Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses.
Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public.
Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision.
Adhere to relevant quality and regulatory requirements at all times.