Product Specialist – Sales Engineering

iMotions • Boston, MA

7d • Onsite

About The Position

The Product Specialist is a scientific and technical expert in iMotions’ sales process, translating prospects’ research questions into practical solutions and demonstrating how the platform supports their work. This hybrid role combines scientific research, technology, education, and business. The position is based in person in Boston, Massachusetts, and reports directly to the iMotions North America VP of Sales in Boston.

The Product Specialist partners with Account Executives from initial conversations through close, owning the technical and scientific aspects of opportunities. The role also collaborates with Marketing, Customer Success, and Product Management, and requires adapting scientific and commercial discussions for audiences ranging from academic researchers to corporate UX, marketing, and innovation teams. The position includes travel within North America and internationally as needed, approximately 10–20% of the time.

Requirements

• Master’s degree or PhD in neuroscience, psychology, biomedical engineering, cognitive science, physiology, human factors, computer science, or a related field.
• Hands-on research experience in experimental design, data collection, analysis, and interpretation.
• Familiarity with one or more measurement technologies, such as eye tracking, EEG, ECG, EMG, EDA/GSR, facial expression analysis, fNIRS, or motion capture.
• Excellent English communication skills and the ability to explain technical concepts clearly to specialist and non-specialist audiences and adapt communication to academic and commercial audiences.
• Proactive, self-starter mentality and ability to manage multiple opportunities, learn new technologies quickly, and troubleshoot complex research workflows.
• Willingness to travel within North America and internationally as needed, approximately 10–20% of the time.
• Must currently be located in the United States. Visa sponsorship may be considered for candidates already in the US.

Nice To Haves

• Multimodal research experience.
• Experience in sales engineering, technical sales, or scientific consultation.
• Skills in signal processing, time-series or statistical analysis; Python, R, or MATLAB; or familiarity with APIs, SDKs, or Lab Streaming Layer (LSL).
• Prior experience with iMotions.

Responsibilities

• Develop comprehensive expertise in iMotions research platforms, integrated biosensor technologies, and hardware solutions.
• Partner with Account Executives to understand prospects’ research goals, methodological requirements, and technical constraints, and serve as the technical lead on opportunities through close.
• Design and deliver tailored software and hardware demonstrations, both virtually and in person.
• Assess the technical feasibility of proposed studies and recommend appropriate software, sensor, and workflow configurations.
• Support technical questions for proposals, quotes, and grant applications.
• Advise academic researchers on experimental design, biosensor selection, multimodal data collection, synchronization, and analysis for peer-review-ready studies.
• Help commercial teams in UX, marketing, pharma, automotive, and human factors apply biometric data to business challenges.
• Deliver training, workshops, and iMotions Academies, and coordinate with Customer Success to support successful client onboarding after purchase.
• Conduct technical tests, validation, and proof-of-concept studies for new hardware integrations, features, and applications.
• Translate prospect and client feedback into product improvement opportunities for Product Management.
• Represent iMotions at conferences, academic events, and workshops.
• Create scientific content such as webinars, articles, whitepapers, and sample studies with Marketing.

Benefits

• Medical, dental, and vision insurance with a 90% company contribution toward standard plans.
• Four weeks of vacation, five personal days, twelve paid holidays, and sick leave.
• 401(k) with a 100% company match on the first 5% of salary.
• Disability and life insurance.
• Twelve weeks of fully paid parental leave, in addition to regular PTO.
• Flexibility and trust to support work-life needs.
• International, collaborative team and Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level