Product Specialist
Metrohm USA•Riverview, FL
•Onsite
About The Position
Metrohm USA is expanding its Process Analytics team and is seeking a Process Analytics Product Specialist to support its growing spectroscopy portfolio. This role serves as a key technical resource for internal teams and customers, supporting pre-sales activities, product training, documentation, application support, and escalation management. This position was created to support the continued growth of our Process Analytics business and to ensure scalable, high-quality technical support across the organization.
Requirements
- Bachelor’s degree in Chemistry, Chemical Engineering, Analytical Chemistry, or a related scientific discipline
- Strong understanding of analytical technology principles, specifically in NIR and Raman spectroscopy
- Experience working with analytical instrumentation or process analyzers
- Ability to communicate complex technical concepts clearly to diverse audiences
- Willingness to travel domestically as needed – est. 35% overnight travel
- Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).
Nice To Haves
- Experience with process spectroscopy or wet chemistry analyzers
- Background in applications support, product specialist, service, or technical sales roles
- Familiarity with process environments (chemical, Petrochem, Semicon, industrial manufacturing, etc.)
Responsibilities
- Serve as the technical product expert for assigned Process Analytics products (e.g., spectroscopy and wet chemistry analyzers)
- Provide pre-sales technical support, including application discussion and development, solution design, and customer consultations
- Support and execution of product demonstration and feasibility studies inhouse and at customer site
- Support product training for sales, service, and customers (classroom, virtual, and onsite)
- Assist with system troubleshooting, performance testing, and programming of analyzer
- Collaborate cross-functionally with Product Management, Sales, Service, and global Metrohm resources
- Support new product introductions and ongoing product developments based on market and customer feedback
- Participate in trade shows, customer visits, and industry events as needed
Benefits
- Medical, dental & vision coverage
- Company-paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal, and holiday time
- Supportive, growth-oriented team culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
