Product Specialist

Ingram Content Group•La Vergne, TN

1d•Onsite

About The Position

Ingram Content Group (ICG) is hiring for a Product Specialist to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will work with Content Managers to achieve company goals for service level/fill rate, inventory turn, and return rate. You’ll be responsible for data integrity in both the item and purchase order master databases. Your job will be to ensure timely set-up of new products, manage maintenance of item master data and purchase orders, expedite purchase orders, and resolve discrepancies with suppliers. You will serve as liaison between the Product Group and multiple internal departments (e.g. Customer Care, Sales, Logistics, Accounting), as well as stakeholders across multiple ICG business units (e.g. IPS, LSI), and suppliers. You’ll also identify opportunities to enhance service level and drive efficiencies in the ICG supply chain. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Requirements

High School Diploma or GED
2 years intermediate proficiency in MS Word and Outlook plus experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation (e.g. vlookup)
3 years’ experience of input, maintenance and analysis of data
2-3 years prior experience conducting internet research using standard search tools.

Nice To Haves

Book industry experience is a plus

Responsibilities

Performs ongoing item maintenance including pricing, discounts (purchases discount and customer discount), availability, returnability, supplier data, purchase order acknowledgements, etc.
Performs new item set-up (title-coding)
Expedites overdue purchase orders via supplier self-service portals, websites, and direct communication with suppliers via email and telephone.
Tracks inbound shipments to ensure timely delivery.
Performs purchase order maintenance from various reports and systems (e.g. Receiving Exceptions, Expediting, etc.) to ensure the integrity of the Purchase Order Master data.
Supports Sales, Customer Care, and other ICG stakeholders by responding to assigned JIRA support tickets within established timelines (typically 24 hours).
Performs title research as needed to resolve discrepancies or to provide information to management, Sales, or Customer Care.
Collaborates with Content Managers on critical issues with suppliers.
Addresses supplier issues involving any ICG department or business unit.

Benefits

Medical/Prescription Drug plans
HSA
Vision
Dental
Health Care FSA
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match
Life and AD&D
Employee Assistant programs
Group Legal
Wellness program with access to onsite gym and basketball court
Tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year