Product Specialist

Impruvon Health•Baltimore, MD

44d•$75,000 - $85,000•Remote

About The Position

Impruvon builds software and connected hardware that transforms how care teams manage medications for vulnerable populations. Our platform replaces manual, error-prone workflows with real-time, guided systems that improve safety, reduce risk, and simplify compliance across residential care settings. We support providers across the U.S. with a multi-role platform used by administrators, caregivers, and individuals. Our solution has been proven to reduce medication errors by approximately 48%, directly impacting the safety of individuals in IDD group homes and assisted living facilities. We are solving complex, high-impact problems in healthcare where reliability, usability, and operational workflows matter. We are looking for a Product Specialist to help drive product execution, workflow validation, and cross-functional coordination across our platform. This role sits at the intersection of Product, Engineering, Customer Success, and Operations. You will work closely with internal stakeholders and customers to understand workflows, gather requirements, document feature requests, validate functionality, and help ensure successful delivery of product enhancements and fixes. You will serve as a product and workflow expert, helping translate operational and clinical needs into clearly defined requirements that engineering teams can effectively implement. You will also play a key role in backlog refinement, user acceptance testing (UAT), release readiness, and ensuring that customer feedback and product requests are properly tracked and communicated. This is a highly collaborative role in a fast-moving healthcare technology environment where attention to detail, communication, and operational understanding are critical.

Requirements

3+ years of experience in Product Operations, Business Analysis, Product Support, Healthcare Operations, Customer Success, or similar roles within a SaaS or healthcare technology environment, or equivalent hands-on experience using and supporting workflow-heavy healthcare or medication management platforms in operational care settings
Strong organizational skills with the ability to manage multiple workstreams and follow-through across competing priorities
Experience documenting requirements, workflows, bugs, or feature requests within systems such as Jira, Confluence, or similar tools
Excellent communication and collaboration skills across technical and non-technical teams
Strong attention to detail and ability to think through operational workflows and edge cases
Ability to work closely with Engineering teams to clarify requirements and validate delivered functionality
Comfortable operating in a fast-paced, highly collaborative startup environment
Ability to balance tactical execution with broader operational and product context

Nice To Haves

Experience in healthcare, IDD services, assisted living, long-term care, or medication management workflows
Experience performing User Acceptance Testing (UAT) or QA validation
Familiarity with healthcare compliance and operational workflows
Experience working directly with customers to gather feedback and understand operational challenges
Experience supporting workflow-heavy or operationally complex software platforms

Responsibilities

Work closely with Customer Success, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requests
Document feature requests, bugs, workflows, and requirements clearly within Jira and related systems
Assist with backlog refinement, prioritization discussions, and ticket organization
Help define acceptance criteria and expected workflow behavior for new features and enhancements
Partner closely with Product leadership and Subject Matter Experts to ensure feature requests align with customer needs and product strategy
Serve as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questions
Participate regularly in engineering discussions, sprint activities, and product reviews
Ensure requirements, edge cases, and workflow expectations are properly communicated during development
Help identify gaps, inconsistencies, or risks during implementation
Track bugs and feature requests through resolution to help ensure issues are properly communicated and nothing falls through the cracks
Perform User Acceptance Testing (UAT) for new features, enhancements, and bug fixes
Validate that delivered functionality aligns with documented requirements and real-world workflows
Assist with release coordination, internal communication, and readiness activities across Customer Success and Operations teams
Document testing outcomes, identified issues, and feedback for Engineering follow-up
Develop deep expertise in Impruvon workflows, operational processes, and customer use cases
Participate in customer discussions and workflow reviews to better understand operational needs and product fit
Help evaluate the impact, reach, and urgency of feature requests and workflow enhancements
Contribute to continuous product improvement through customer insight, workflow analysis, and operational feedback