Product Specialist
About The Position
We are looking for new Technical Content Developers for the Product Specialist and Technical Enablement Team. If you have a background in technical enablement, such as a Technical Sales Engineer, Technical Marketing Engineer, Professional Services Consultant, or a Technical Support Engineer, and want to grow into a role where you can create content that enables our customers to learn about our products, then this role is for you! You will play a key role in enabling our customers, partners, and internal technical staff by creating technical guidance that will be published on our premier technical enablement platform, TechZone (https://techzone.omnissa.com). You will also deliver technical enablement content to both internal and external audiences. The ideal candidate is someone who is results-driven and enjoys collaborating with colleagues, partners, and customers. This candidate must also love technology, embrace new challenges, and be willing to travel to present to customers and deliver technical enablement when necessary. This position requires a great deal of intellectual curiosity to be successful. There must be a strong desire to learn new things and to present the knowledge you gain to others. A lot of the work we do involves learning how things work and building content to teach others.
Requirements
- Hands-on experience with IT tools, including hypervisor and cloud-based infrastructure platforms, and Windows and Linux operating systems.
- Proven ability to deliver compelling presentations to diverse audiences.
- Ability to write documents that clearly explain complex technical concepts.
- Exceptional verbal and written communication skills.
- Demonstrated ability to build and maintain strong relationships with internal stakeholders, partners, and customers.
- 3-5+ years of relevant experience in VDI solutions, product management, or technical marketing in the end-user computing software industry.
- Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience.
Nice To Haves
- Knowledge and hands-on experience with a VDI solution such as Omnissa Horizon, Citrix, or Azure Virtual Desktop is preferred but optional.
- Familiarity with other solutions in the end-user computing space is a plus.
- Familiarity with Windows operating system and lifecycle management tools is a plus.
- Exposure to different infrastructure platforms and hypervisors is a plus.
- Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people.
- Intellectual curiosity.
- Willingness to travel to present to customers and deliver technical enablement when necessary.
Responsibilities
- Create technical guidance that will be published on our premier technical enablement platform, TechZone.
- Deliver technical enablement content to both internal and external audiences.
- Present to customers and deliver technical enablement when necessary.
- Learn how things work and build content to teach others.
Benefits
- Employee ownership
- Health insurance
- 401(k) with matching contributions
- Disability insurance
- Paid time off
- Growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
