Product Specialist

BRINC

4d • $65,000 - $95,000 • Onsite

About The Position

BRINC is seeking two Product Specialists to join their team in the US. Product Specialists will collaborate with the Sales team to support and facilitate customer demonstrations on-site. This role involves flying and troubleshooting demo units and drone-related issues before and during product demonstrations, ensuring a seamless experience for customers and public safety agencies.

Requirements

• Demonstrated and proven Customer Service/Success skillset
• Ability to obtain and maintain FAA Part 107 license and maintain currency certifications
• Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record
• Ability to travel up to 75%
• Possess and maintain a valid driver’s license in your primary state of residence
• Strong ability to communicate effectively and diagnose problems in a fluid environment

Nice To Haves

• Experience with sUAS, commercial, public safety or otherwise
• Public Safety & sUAS Program Experience
• Department of Defense Experience
• Basic CRM experience
• Proficiency in sUAS operations to comply with FAA requirements for Part 107 currency and certification
• Robotic and/or sUAS Technician Experience
• Working knowledge of proper operations of sUAS per FAA Part 107, public safety COA and COW regulations
• Experience with cellular and wireless network operations

Responsibilities

• Provide customer-facing demo support
• Achieve and maintain technical expertise in BRINC OEM products & proprietary software
• Build positive relationships with customers and public safety agencies
• Maintain a high level of flying proficiency to perform flying duties safely and efficiently
• Participate in timely and effective communication with BRINC teammates
• Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions
• Responsibly manage assigned BRINC equipment to include demonstration truck, station, sUAS kits and all accompanying equipment
• Proactively maintain cleanliness and functionality of all equipment to present BRINC as a solution for our public safety partners
• Proactively conduct detailed preparation testing, pre-operational briefings with contingencies and informative debrief discussions with BRINC personnel while onsite
• Communicate effectively with all team members while onsite and defer questions to the appropriate party during demonstrations
• Complete required recurrent training to comply with company and regulatory requirements
• Participate and become certified in comprehensive technical troubleshooting of BRINC technology
• Ensure safety practices associated with transport of equipment and technological hardware
• Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events

Benefits

• Comprehensive medical, dental and vision plans for our employees and their families
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Flexible work environment
• Orca pass (for those in Puget Sound)
• Free snacks, drinks and espresso (Seattle office)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed