Product Specialist, Life Sciences

Indica Labs•Albuquerque, NM

2d•Hybrid

About The Position

Under the direction of the Director of Product, Life Sciences, this position supports the design, development, and release of Life Sciences software products. Working closely with Product Managers, the role is responsible for supporting product development and commercialization efforts while fostering engagement with customers and employees across all organizational levels.

Requirements

Bachelor’s Degree in technical or scientific field (Computer Science, Engineering, Mathematics, Biology, Biochemistry, Chemistry, Medicine, Etc.)
One (1) year of experience in product development, product management, or similar positions within the life science or diagnostics industries.
Experience working with any of the Indica Labs, LLC. products.
Valid Passport for international travel
Authorization to work in the United States, or appropriate authorization to work in the applicant’s current home country (Indica Labs does not sponsor work visas)

Nice To Haves

Master’s Degree in technical or scientific field (Computer Science, Engineering, Mathematics, Biology, Biochemistry, Chemistry, Medicine, Etc.)
Advanced written and verbal communication skills
Demonstrated ability to collaborate and communicate effectively with cross-functional teams
Ability to provide superior customer service
Intermediate skills in Information Technology (IT) and network knowledge
Ability to deliver presentations to small and large scientific audiences, often with short notice
Ability to listen to and understand information and ideas in speaking so others will understand
Knowledge of scientific software packages
Skilled at swiftly changing priorities as requirements are identified

Responsibilities

Develop and maintain a strong understanding of histopathology workflows in both research and clinical settings.
Work closely with Product Managers and the Director of Product to identify product gaps, generate new product ideas to increase market share, improve customer experience, and drive revenue growth.
Translate product strategy into detailed product requirements, specifications, and prototypes.
Support the management of internal communication processes to ensure customer and user feedback is effectively communicated to development teams.
Collaborate with Product Managers and engineering teams to prioritize initiatives and support the timely delivery of product enhancements and new features.
Support product launch activities, including the development of training materials, user guides, marketing content in collaboration with marketing and product management teams.
Prepare and submit product-specific collateral, presentations, and supporting materials for review, distribution, and approval.
Coordinate with field teams to build and maintain relationships with customers, research partners, and internal stakeholders to support product development, adoption, and customer success.
Visit customers and key stakeholders to gather feedback on company products, services, and future product needs.
Responsible for the appropriate accessing and handling of electronic Protected Health Information (PHI) as outlined by policy and the Health Insurance Portability and Accountability Act (HIPAA)