Product Specialist III

ESPEC North America Inc•Hudsonville, MI

11d•$74,400 - $87,200•Onsite

About The Position

ESPEC North America (ENA) is seeking a Product Specialist III to join their Sales Department. This role is crucial in providing technical support to customers, Sales Representatives, and Regional Sales Managers to accurately quote opportunities, sell chambers, and deliver exceptional customer service. The Product Specialist III needs extensive product knowledge and a clear understanding of ESPEC chamber capabilities and customer applications to generate accurate quote requirements.

Requirements

High school diploma or general education degree (GED) required.
4-5 years of previous technical sales or customer service experience required.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), required.
Must be able to use an ERP and CRM system.
Ability to add, subtract, multiply, and divide, required.
Knowledge of Business math required.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to read and comprehend multiple step instructions (in the English language), short correspondence, and memos.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the production shop.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this Job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Regular, physical attendance is required.

Nice To Haves

Bachelor’s degree in related technical field preferred.
Technical, electrical or mechanical engineering experience preferred.
Basic electrical and controls background (wiring, power requirements, control logic) and experience in CAD (2D and/or Solid Modeling) is preferred.

Responsibilities

Processes quotations and customer orders according to work instructions and ensures compliance with ISO standards.
Uses extensive product knowledge to assist with the quoting process, order reviews, and approval packages.
Participates in customer conference calls, meetings and site visits with Sales Reps and Regional Sales Managers to support sales efforts.
Provides Regional Sales Manager(s) and Reps with product, job and customer information.
Interfaces with other departments throughout ESPEC to provide and relay information as needed.
Utilizes the company CRM system to generate quotes and ensure accuracy of the customer database.
Follows up on quotes to make sure they are completed in a timely manner.
Communicates with the parent company (ESPEC Corp) and sister company (ESPEC Divisions EEG, ESH and EET) as required.
Handles complex quote requests, bid meetings/SOW's, and performance calcs for custom chambers and options.
Assists in product training and sales meetings.
Coordinates Factory Acceptance visits with customers, Regional Sales Managers and Sales Representatives as required.
Participates in ISO and quality process, as required.
Other duties may be assigned.