Product Owner III

GM Financial•Irving, TX

8h•Hybrid

About The Position

Innovation isn’t just a talking point at GM Financial, it’s how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We’re committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry. Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact. This position will be posted until filled. About the Role: If you're driven to get results and would like to collaborate within a fast-paced, value focused team, then GM Financial may be the right place for you. Be part of a Digital Payments team revolutionizing how businesses and consumers transact in a rapidly evolving digital economy. The role is geared towards Technical Product owner who acts as the bridge between business stakeholders and engineering teams to deliver scalable, secure, and compliant digital payment solutions. Owns the product backlog for the Digital Payments Platform, prioritizing features that enhance user experience, security, and transaction reliability. Drives end-to-end product lifecycle — from requirements gathering and roadmap planning to feature release and post-launch optimization. The Technical Product Owner is responsible for the success of the product by maximizing the output of the development team. The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results.

Requirements

Working knowledge of risk management, loss control management and coordinating vendor relationships
Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization
Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making
Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace
Gain hands-on experience with DevOps, CI/CD pipelines, and event driven software architectures to deliver seamless, secure, and scalable solutions.
Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
Ability to effectively define Product roadmaps and identify requirements
Able to demonstrate Servant leader management principles and practices
Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels
Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
Ability to manage multiple projects simultaneously
Proficient persuasive and negotiation skills
Proficient presentation skills
4-6 years experience as a Product Owner/Manager on an Agile Scrum team required
High School Diploma or equivalent required
Agile Certification (PSPO or CSP-PO or POPM/APM) required

Nice To Haves

Bachelor’s Degree or additional equivalent work or military experience preferred
Advanced Agile Certification preferred

Responsibilities

The technical PO acts proactively to consistently deliver on commitments with little supervision
Work with APIs, cloud platforms, payment vendors, and advanced tools in Payment’s domain
Managed end-to-end relationships with multiple Payment Service Providers (PSPs) to ensure seamless integration, SLA adherence, and ongoing platform stability
Worked closely with PSPs on digital payment flow designs, aligning technical specifications with user experience goals and compliance requirements.
Handled PSP escalations and support issues, driving faster resolution of transaction failures, settlement mismatches, and API performance bottlenecks.
Collaborated with PSPs’ technical and product teams to co-design innovative payment solutions including tokenization, one-click checkout, and 3DS authentication flows.
Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
Identifies, evaluates and introduces new approaches/technology to use in product development
Drive the development of features like real-time payments, digital wallets, and fraud prevention solutions that define the future of payments
Explore alternative ways to view and solve problems to achieve results beyond what is required
Play a key role in designing and implementing solutions that support exponential growth and the integration of emerging technologies.
Collaborate with leadership and directly influence the organization’s payments strategy and priorities.
Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
Communicates potential benefits of new ideas to stakeholders
Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
Takes immediate action when confronted with a problem or when made aware of a situation
Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
Create novel solutions with measurable value for existing and potential customers (internal or external)
Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
Responsible for leading the prioritization of the product backlog in partnership with product management
Measure product performance using key information, processes and systems to ensure accountability for achieving business results