Product Owner III

PNC•Strongsville, OH

4d•$91,000 - $185,900•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner within PNC's Fraud organization, you will be based in Pittsburgh, Cleveland, Dallas or Birmingham. We are seeking an experienced Product Owner to lead the delivery of multi-channel Fraud customer communications, to drive fraud prevention, customer awareness, and customer trust. This role requires integration across multiple systems, to manage alerting for all transactions and use cases, communication delivery, and case management across operations. Responsible for eliciting and documenting Fraud and cross functional requirements to prioritize within the crew backlog. Excellent organization and communication skills, to manage stakeholder engagement from discovery to execution and monitoring. Define and track project KPIs; use analytics, research, and customer and stakeholder insights to optimize outcomes. Supports and coordinates with end users for User Acceptance Testing, Business End to End Testing, and Post-Production Business Validation.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Bachelors degree

Nice To Haves

Accountability
Customer Solutions
Data Visualization
Prioritization
Scrum
User Experience (UX) Design
Agile Development
Business Acumen
Design Thinking
Effective Communications
Innovation
Interpersonal Relationships
IT Standards, Procedures & Policies
Managing Multiple Priorities
Organizational Leadership
Planning and Organizing
Solutions Development

Responsibilities

Owns the vision and definition of the product.
Serves as the voice of the Customer.
Ensures the Scrum Team(s) effort is concentrated on the right priorities based on business value.
Defines and conveys the vision to the team(s) in order to address client requirements to ensure a successful product for business objectives.
Accountable for the creation of and the integrity of the product backlog.
Prioritizes and leads grooming of the product backlog.
Works closely with the Scrum Master(s) and development team(s), to ensure the right items are focused on during the development process.
Primary point of contact for questions from the team(s) and is empowered to make decisions.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service