Product Specialist I (Automations Developer), Mountlake Terrace, Wa

Mindful Support Services•Mountlake Terrace, WA

2d•Hybrid

About The Position

The Product Specialist I – Automations Developer supports, maintains, and enhances business-critical automations, integrations, and system workflows used across the Development Operations team. The role monitors existing automations, troubleshoots failures, implements improvements, and builds scalable technical solutions to reduce manual work and improve operational efficiency. This hands-on position includes automation support, API integration work, SQL stored procedure development and maintenance, scripting, low-code automation development, and custom development within SaaS platforms such as CRM systems. The position is based at the Mountlake Terrace Headquarters, offers hybrid options, and requires travel to other company locations as needed, with occasional out-of-state business trips possible. The position reports to the Technical Program Manager. Mindful Support Services provides business-to-business administrative and organizational support to independent mental healthcare businesses. Its services include lead generation, marketing, billing, and payment collection from patients and insurers. The company supports more than 2,000 independent mental health providers and is focused on improving access to high-quality mental healthcare.

Requirements

Bachelor's degree in computer science, information systems, data analytics, informatics, or a related field and 2–4 years of related experience and/or training, or an equivalent combination of education and experience.
Experience maintaining, troubleshooting, and improving business process automations or system integrations.
Experience with SQL.
Experience with Python and JavaScript.
Ability to translate business requirements into technical requirements, automation logic, scripts, or system configuration changes.
Strong troubleshooting, analytical thinking, and problem-solving skills.
Ability to work autonomously, manage priorities responsibly, and meet project deadlines with minimal supervision.
Ability to collaborate and communicate effectively with staff, providers, vendors, clients, and technical and non-technical stakeholders.
Professional and concise verbal and written communication skills, adaptable to multiple audiences.
Personal vehicle required for travel between worksites or other locations.
Discretion, tact, and emotional intelligence.

Nice To Haves

Experience with API integrations, including endpoints, payloads, authentication methods, and error handling.
Experience creating or managing SQL stored procedures, queries, and database logic.
Experience with PowerShell scripting.
Experience building custom automations or development solutions within SaaS tools, CRM platforms, low-code tools, or workflow automation platforms.
Experience with Microsoft tools such as Excel, SharePoint, Power Apps, Power Automate, and Logic Apps.

Responsibilities

Design, build, test, and improve automations that streamline manual processes and support scalable operational workflows.
Develop custom functionality and automations within SaaS tools, including CRM platforms and other operational systems.
Write and maintain Python, JavaScript, and PowerShell scripts for integrations, data processing, system administration, and process automation.
Build and maintain API integrations between internal systems, SaaS tools, CRM platforms, databases, and other business-critical applications.
Create, modify, and manage SQL stored procedures, queries, and supporting database logic for reporting, data movement, and automation processes.
Maintain, monitor, and troubleshoot existing automations and integrations, ensuring workflows run reliably and issues are resolved promptly.
Gather requirements from internal stakeholders, identify automation opportunities, and translate business needs into technical solutions.
Support Project Managers and cross-functional teams in implementing system enhancements, automation projects, integrations, and related technical initiatives.
Communicate system changes, risks, timelines, and technical considerations to technical and non-technical stakeholders.
Develop and maintain SOPs, integration notes, workflow diagrams, and technical handoff materials.
Test and validate technical solutions, document deployments, and monitor systems after release.
Travel to company locations and off-site locations to support projects, equipment or supply needs, and repairs.