Product Specialist, Aftermarket Sales Support

Columbus McKinnon Corporation • Hartland, WI

1d • Onsite

About The Position

The Aftermarket Project Specialist is responsible for identifying and developing aftermarket sales opportunities through proactive outreach and responsive communication. This role involves engaging with potential and existing customers via inbound leads, outbound calls, emails, and other platforms to drive growth and ensure satisfaction.

Requirements

• High School Diploma
• 3+ years of Customer support experience preferred
• Displays professional verbal and written communication
• Ability to build relationships both internally and externally to support customer needs
• Demonstrates knowledge in product lines and their applications
• A team player that seeks input from others and contributes to the team effort to achieve a common goal
• Ability to organize, prioritize, and approach task with a sense of urgency
• Attention to detail. Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved

Responsibilities

• Develop aftermarket sales opportunities through inbound/outbound communications across leads, email, and other channels
• Ensure customer satisfaction through timely, knowledgeable support and follow-ups on quotes
• Quote spare parts, competitor belting, and other components to drive aftermarket growth
• Collaborate with Client Services and internal technical teams to deliver a seamless customer experience and resolve complex issues
• Document customer interactions using CRM software to improve service, identify trends, and report insights to management
• Review quote requests, define requirements, and coordinate with the proposal team to prepare accurate initial and revised proposals
• Collect and analyze cost data—including labor, materials, systems layouts, and services—to develop compliant and competitive pricing
• Partner with engineers, drafters, commercial and operations teams to align pricing strategy with broader business goals
• Support sales teams with pricing tools and resources to help communicate value effectively
• Monitor pricing models and market conditions to recommend and implement price adjustments
• Create analytical models to identify discrepancies, summarize performance data, and provide actionable insights for decision-makers
• Evaluate products and services to ensure proposed pricing meets margin objectives
• Perform other duties and responsibilities as assigned

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k)
• Paid parental leave
• Tuition assistance
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED