Aftermarket Sales Support Associate

Testek Inc • Wixom, MI

2d • Hybrid

About The Position

Testek Solutions is currently seeking a full time Sales Support Associate in our Aftermarket/Spares Department. We are looking for a detail-oriented and reliable Sales Support Associate to join our Aftermarket team. This role is primarily focused on the accurate and timely entry of sales orders into our order management system, paired with consistent follow-up to ensure every order moves smoothly from entry to fulfillment. A working knowledge of government contract orders and Defense Contract Management Agency (DCMA) requirements is a strong asset in this position, as a portion of our business involves defense and government customers with specific compliance and documentation standards. The ideal candidate is methodical and thorough, communicates well with colleagues across departments, and takes ownership of every order they touch until it reaches a successful conclusion.

Requirements

• 1+ years of experience in order entry, data entry, or a similar clerical or administrative role
• High level of accuracy and attention to detail — errors in order entry have real downstream consequences, and you take that seriously
• Strong follow-up habits — you don't wait to be asked twice, and you don't let open items sit unresolved
• Clear and professional communication skills, both written and verbal, for working with internal teams and external contacts daily
• Comfortable working with order management systems, ERP platforms, or similar software; proficiency in Microsoft Excel and Outlook
• Ability to manage a steady volume of orders while maintaining accuracy under time pressure
• High school diploma or equivalent required

Nice To Haves

• Knowledge of or experience with U.S. government contract orders, including familiarity with FAR/DFARS requirements as they relate to order processing and documentation
• Experience working with or in support of DCMA — including familiarity with DCMA surveillance, first article testing coordination, or audit support
• Experience with Wide Area WorkFlow (WAWF) or similar government invoicing and receipt/acceptance platforms
• Familiarity with military or defense supply chain processes, including MIL-SPEC packaging and shipping documentation
• Experience with a specific ERP or order management system (SAP, NetSuite, Epicor, or similar)
• Associate's degree in Business, Contract Management, or a related field a plus

Responsibilities

• Accurately input customer sales orders — including commercial and government contract orders — into the order management or ERP system in a timely manner
• Review incoming orders for completeness, pricing accuracy, correct contract line item numbers (CLINs), and proper authorizing documentation prior to entry
• Verify customer account information, contract numbers, and funding data, updating records as needed to ensure data integrity
• Process order changes, contract modifications, cancellations, and revisions promptly and accurately, communicating updates to all relevant parties
• Maintain organized records of all entered orders, confirmations, and related correspondence, with particular care for the documentation trail required on government orders
• Process orders issued under government contracts, ensuring all required data fields — contract number, CLIN, delivery order number, and funding citations — are captured accurately at the time of entry
• Maintain familiarity with DCMA oversight requirements and support internal readiness for DCMA audits, surveillance visits, and contract review activities
• Coordinate with the contracts, quality, and shipping teams to ensure government orders meet applicable delivery, packaging, and documentation requirements (including DD250 / WAWF submission support where applicable)
• Assist in maintaining organized and audit-ready government order files, ensuring all required documentation is present, current, and properly filed
• Flag any discrepancies between purchase order terms and contract requirements to the appropriate contracts or compliance personnel before processing
• Monitor the status of all open orders — commercial and government — from entry through fulfillment, proactively identifying any delays or issues
• Follow up with warehouse, purchasing, shipping, production, and contracts personnel to confirm order progress and resolve hold-ups
• Communicate order status updates to sales representatives and, when appropriate, directly to customers or government contracting officers' representatives (CORs)
• Track back-ordered or out-of-stock items and follow up with the relevant team to provide accurate ETAs
• Ensure all outstanding orders are accounted for at the close of each business day, with no items left unresolved without a documented next step
• Serve as the coordination point between the sales team and internal departments — including warehouse, logistics, contracts, quality, and billing — for all order-related matters
• Respond promptly to inquiries from sales staff regarding order status, pricing, contract terms, or discrepancies
• Flag any recurring order issues or process gaps to the supervisor and suggest practical improvements
• Build and maintain cooperative working relationships with colleagues across departments to facilitate smooth order flow on both commercial and government work
• File and maintain accurate records of all sales orders, contract documents, confirmations, invoices, and supporting materials
• Assist in generating daily or weekly order status reports for management, including visibility into open government contract deliverables
• Support the broader sales operations team with data entry and clerical tasks as needed

Benefits

• Health, dental, and vision benefits
• 401k with match
• On-the-job training in government contract order processing and compliance support
• Opportunity to grow within operations, contracts administration, or sales support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED