Aftermarket Sales-Tech Support

M W Watermark Llc • Holland, MI

8d • Hybrid

About The Position

This position involves helping existing and potential customers by providing world-class customer service. Prompt responsiveness coupled with proper recommendations for field service and/or aftermarket components should result in profitable bookings for MWW and continued sales growth. This is primarily an inside sales position, however occasionally some outside customer interface may be required.

Requirements

• Associates Degree or higher preferred.
• Working knowledge of basic mechanical, hydraulic systems, pneumatic systems, etc. preferred.
• Ability to read and understand production and assembly drawings and schematics.
• Sales, service, and marketing experience preferred.
• Experience in the Water & Wastewater field is highly desirable.
• Ability to quickly troubleshoot and resolve mechanical issues.
• Proficient in MS Word, Excel and other MS applications.
• Must be organized and able to perform in a fast paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Customer service.
• Prepare and present quotations to customers.
• Generate sales from incoming calls or leads for MW Watermark products and services.
• Field technical support calls from customers and sales representatives.
• Work with shop personnel and management to develop ideas for improving existing, and developing new, products and procedures.
• Work with Marketing Department to create and support marketing programs.
• Promote and contribute to a continuous improvement culture.
• If needed occasionally, travel to job sites to assist in trouble shooting equipment, training personnel, providing installation supervision or any other on site requirements.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree