Aftermarket Specialist

ITW•Carol Stream, IL

2d•$25 - $30

About The Position

The Aftermarket Specialist will secure Preventative Maintenance contract renewals, identify upsell opportunities, and build relationships with existing Loma customers. This role involves managing and developing account relationships to drive new preventive maintenance contract sales, as well as identifying opportunities for repairs, upgrades, and other service offerings. The specialist will prepare and process quotations, proactively contact existing and potential customers to sell/extend service agreements, and generate, qualify, and pursue leads to generate service revenue. The position requires using CRM tools to track KPIs, manage the pipeline, and provide reports and sales forecasts. Collaboration with internal departments to address customer concerns and pass on leads is essential. The role emphasizes maintaining a positive attitude, responsiveness, and ownership of customer requests, providing high-level customer support to maximize satisfaction and ensure lifetime commitment. Technical competence in service products and applications is necessary to meet customer needs for after-market products. The specialist will also engage in department-wide projects to improve efficiency and develop service sales strategy. In addition to the listed duties, the position holder must carry out assigned tasks by their supervisor that are essentially related to their duties.

Requirements

Secure Preventative Maintenance contract renewals
Identify upsell opportunities
Maintain and build relationships with existing Loma customers
Manage and develop account relationships
Drive new preventive maintenance contract sales
Identify opportunities for repairs, upgrades, and/or other service offerings
Prepare and process quotations
Proactively contact existing and potential customers to sell/extend their service agreement
Proactively generate, qualify, and pursue existing and new client leads to generate service revenue
Use CRM tools to track all required KPIs (activities and opportunities)
Manage the pipeline
Provide activities report and sales forecast for management on a monthly basis
Collaborate with various internal departments to address customer concerns effectively
Pass on relevant leads
Maintain a positive attitude towards customer relationships
Emphasis on responsiveness and ownership of the customers’ requests
Provide high-level customer support through diligent follow-up
Maximize customer satisfaction
Ensure customers’ lifetime commitment to our products
Demonstrate technical competence in service products and applications
Ensure proper sales application to meet customer needs for after-market products
Engage in department-wide projects
Improvements to efficiency
Development of service sales strategy

Responsibilities

Secure Preventative Maintenance contract renewals and identify upsell opportunities while maintaining and building relationships with existing Loma customers.
Manage and develop account relationships to drive new preventive maintenance contract sales; as well as identifying opportunities for repairs, upgrades, and/or other service offerings.
Prepare and process quotations while proactively contacting existing and potential customers to sell/extend their service agreement.
Proactively generate, qualify, and pursue existing and new client leads to generate service revenue.
Use CRM tools to track all required KPIs (activities and opportunities) as well as manage the pipeline and provide activities report and sales forecast for management on a monthly basis.
Collaborate with various internal departments to address customer concerns effectively and pass on relevant leads.
Maintain a positive attitude towards customer relationships with emphasis on responsiveness and ownership of the customers’ requests.
Provide high-level customer support through diligent follow-up to maximize customer satisfaction and ensure customers’ lifetime commitment to our products.
Demonstrate technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products.
Engage in department-wide projects including improvements to efficiency and development of service sales strategy.