Aftermarket Specialist

ITW•Carol Stream, IL

15h

About The Position

Secure Preventative Maintenance contract renewals as well as identify upsell opportunities while maintaining and building relationships with existing Loma customers. Manage and develop account relationships to drive new preventive maintenance contract sales; as well as identifying opportunities for repairs, upgrades, and/or other service offerings. Prepare and process quotations while proactively contacting existing and potential customers to sell/extend their service agreement. Proactively generate, qualify, and pursue existing and new client leads to generate service revenue. Use CRM tools to track all required KPIs (activities and opportunities) as well as manage the pipeline and provide activities report and sales forecast for management on monthly basis. Collaborate with various internal departments to address customer concerns effectively and pass on relevant leads. Maintain a positive attitude towards customer relationships with emphasis on responsiveness and ownership of the customers’ requests. Provides high-level customer support through diligent follow-up to maximize customer satisfaction and ensure customers’ lifetime commitment to our products. Demonstrate technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products. Engage in department-wide projects including improvements to efficiency and development of service sales strategy. In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Requirements

Technical competence in service products and applications
Ability to demonstrate proper sales application to meet customer needs for after-market products
Experience using CRM tools to track KPIs, manage pipeline, and provide reports/forecasts
Strong customer relationship management skills
Responsiveness and ownership of customer requests

Responsibilities

Secure Preventative Maintenance contract renewals
Identify upsell opportunities
Maintain and build relationships with existing Loma customers
Manage and develop account relationships to drive new preventive maintenance contract sales
Identify opportunities for repairs, upgrades, and/or other service offerings
Prepare and process quotations
Proactively contact existing and potential customers to sell/extend their service agreement
Proactively generate, qualify, and pursue existing and new client leads to generate service revenue
Use CRM tools to track all required KPIs (activities and opportunities)
Manage the pipeline
Provide activities report and sales forecast for management on a monthly basis
Collaborate with various internal departments to address customer concerns effectively
Pass on relevant leads to internal departments
Maintain a positive attitude towards customer relationships with emphasis on responsiveness and ownership of the customers’ requests
Provide high-level customer support through diligent follow-up to maximize customer satisfaction and ensure customers’ lifetime commitment to our products
Demonstrate technical competence in service products and applications, ensuring proper sales application to meet customer needs for after-market products
Engage in department-wide projects including improvements to efficiency and development of service sales strategy
Carry out tasks assigned by their supervisor that are essentially related to their duties