Product Solutions Engineer

Introhive • Fredericton, NB

5d • Remote

About The Position

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth. Since launching in 2012, we’ve grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers. Introhive is one of the fastest-growing B2B relationship intelligence platforms. We’re recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte’s Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation. Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.

As the Product Solutions Engineer, you are the "Technical Builder" responsible for turning Introhive's vast data into scalable, high-impact value assets for our new and existing clients. You don't just deliver one-off reports; you build the repeatable technical frameworks that prove our ROl to new logos and existing enterprise clients.

Reporting into the Professional Services organization, your mission is to bridge the gap between custom white-glove establishment of our product and a self-serve product experience. You will partner with our Client Solution Architect and the Product teams to engineer automated value dashboards and integration templates that model different clients' technical work from "custom project" to "standardized impact" at high velocity.

Requirements

• Advanced SQL queries and Python scripting
• Strong proficiency in data visualization and reporting tools (Tableau, PowerBI)
• Practical experience with APIs, data mapping, and connecting enterprise software platforms
• High level of accuracy and attention to detail
• Finisher mindset with the urgency to move technical projects from 90% to 100% completion within 60 to 90 days
• High-level client-facing skills with the ability to translate complex technical requirements into clean instructions.
• Ability to work closely with Solutions Architects, Product teams, and clients alike
• Experience manipulating large data sets through statistical software or other methods
• Highly organized with the ability to plan work independently, and maintain a high level of accuracy in a fast-paced, demanding environment to meet deadlines
• Able to relate and communicate effectively to stakeholders as well as software developers, data engineers, and data scientists
• Strong interpersonal, written, and verbal communication skills
• 3+ years in a customer-facing engineering role (Forward deployed Engineering, Product Solutions Engineering, Professional Services, or Technical Consulting)
• BA/BS in a field that emphasizes data analysis and visualization (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics), or equivalent practical work experience
• Experience working in an agile environment within a development team or professional services team delivering customer-facing technical solutions

Responsibilities

• Build automated systems that prove Introhive’s ROI to the world's largest enterprise accounts.
• Move the needle from manual, high-touch configuration to a scalable, repeatable "Value Engine" that supports both the technical sale (Pre-Sales) and long-term client expansion (Post-Sales).
• Reliably execute integrations, configuration, and delivery of end-to-end value metrics, dashboards, reports, and other technical outputs needed to prove Introhive product value quickly and consistently.
• Utilize data engineering and data analytical skills as key supporting capabilities.
• Partner with the Client Solution Architect, Product Managers, Product Support, and Technology Services to build and automate the first five "Success Dashboards" for new enterprise clients, ensuring technical ROI is visible within 180 days.
• Transform one-off data investigations into a library of repeatable Python scripts, SQL templates, and PowerBI/Tableau frameworks that any Solution Analyst can deploy.
• Lead the technical configuration for high-stakes POCs and expansion deals, ensuring data story wins the contract.
• Identify manual bottlenecks in the current deployment process and work directly with core Product/Engineering teams to "bake" those solutions into the self-serve product UI.
• Build standardized health-check reports and automated acceptance criteria to triage and resolve data quality issues before the client notices them.
• Drive high-complexity technical projects from the 90% "draft" phase to 100% "production-ready" status within 60-day sprints.
• Analyze and interpret trends or patterns in complex data sets to identify and define opportunities to improve data quality and quantity.
• Prepare detailed analysis and present recommendations for improvement to team members and management.
• Work with leadership to help prioritize data improvement initiatives.
• Triage incoming data investigations using standardized procedures, investigate issues, and develop acceptance criteria for fixes.
• Evolve data quality reports with standardized health metrics.
• Create a library of repeatable builds, templates, and step-by-step guides to teach the organization what success looks like, improving overall delivery speed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level