Product Solutions Designer

PatientPoint

2d • Hybrid

About The Position

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

The Product Solutions Designer on the Enterprise AI and Automation team is, at its core, a design and discovery role. You will dig into ambiguous business problems, map the processes behind them, and design the solution, both the user experience and the workflow underneath it. Design here means more than just visual polish, it means understanding how a process should work before a single screen is built.

Once you know what needs to exist, you'll build it. You will use AI-assisted development tools and no-code platforms to move from concept to working prototype. Some solutions may stay as low-code internal tools, others will utilize team resources to scale up to full on applications, but you will own the solution end-to-end: discovery, design, and delivery.

You thrive with autonomy. You are comfortable navigating ambiguity, making decisions with incomplete information, and delivering results without heavy oversight. You want to solve real problems.

Requirements

• 8+ years in roles that combine problem-solving, process improvement, and hands-on solution delivery. The specific title does not matter; the experience does.
• You design interfaces that are clear, functional, and intuitive. Usability is the priority, you can take a messy business process and turn it into something people actually want to use. Proficiency in Figma or similar tools required.
• You can lead intake conversations with stakeholders across the organization, ask the right questions to understand what needs to be built, and translate what you learn into clear designs and recommendations.
• You can dig into a business process, identify where it breaks down, analyze data to understand the real problem, and articulate what needs to change.
• Hands-on experience with low-code platforms (e.g., Retool) and comfort with AI-assisted development tools (e.g., Claude Code, Cursor, Copilot). You do not need to be a traditional software engineer, but you must leverage these tools to ship working solutions.
• You understand how databases work, can explore data in tools like Snowflake, and are comfortable using AI to generate and refine queries and pull your own insights without relying on a data team.

Nice To Haves

• Exposure to data pipelines, integrations, or API-based workflows. Familiarity with JavaScript/Python at a read-and-modify level, enough to work with AI assistance, not enough to architect a platform.
• Familiarity with CRM platforms (Salesforce) and project management tools (Jira, GitHub). You will likely encounter both regularly.
• Experience with process mapping tools (Lucidchart, Miro, BPMN) and familiarity with business process automation or operations consulting.
• You have worked in environments where roles were not rigidly defined and you owned outcomes across multiple functions. You are energized by variety, not overwhelmed by it.
• You do not wait to be told what to do. You can identify problems, propose solutions, and execute. When you do not know how to do something, you figure it out or you reach out for the right resources.
• Some days you are a designer, some days a builder, some days an analyst. You shift between modes comfortably and do not see rigid role boundaries.
• You would rather ship something imperfect and iterate than spend weeks perfecting a plan. You know when “good enough” is the right answer, and when something needs real discovery first.
• You are comfortable being the person people come to with AI questions, and you can explain what these tools can and cannot do without overselling or gatekeeping.
• You lead through craft and influence — mentoring peers, establishing frameworks, and raising the bar for product excellence without a reporting structure.
• Passion for building products that create meaningful impact in healthcare.

Responsibilities

• Intake and discover. Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it. This includes process mapping, stakeholder interviews, data analysis, and workflow documentation.
• Design the solution. Own the end-to-end user experience. Create wireframes, user flows, and interface designs that are clear and functional. Design means both the visual layer and the process underneath it.
• Build and ship. Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype. You do not need to be a software engineer, but you need to be able to deliver something real.
• Collaborate and scale. Work with the rest of the team to transition prototype solutions into wide-scale applications.
• Manage your own work. Own your portfolio of projects and communicate status without needing to be closely managed.

Benefits

• competitive compensation
• flexible time off to recharge
• hybrid work options
• mental and emotional wellness resources
• a 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed