Product Designer

Flex

3d•Remote

About The Position

We’re looking for a Product Designer to own end-to-end design for our merchant experience and partner closely with our 16-person engineering team to ship intuitive, high-impact product at startup speed. You’ll work hand-in-hand with engineers, our founders, sales, and most importantly our merchants themselves to deeply understand user needs and translate them into thoughtful product decisions. You’ll start by embedding with the merchant team, owning the experience our brand partners use every day, and grow into a generalist design role across the broader Flex product surface. This is a role for someone who thrives in ambiguity, takes initiative, and is excited about building at an early-stage company.

Requirements

3+ years of experience as a product designer, ideally with time at a high-growth startup or fast-moving product team
A traditional, user-first product designer: you start with understanding the user and the problem, then design the experience. Visual polish comes after
Strong in the middle ground of product design: comfortable with both user research and visual design, but your real strength is designing the user flow and experience that connects them
Expert in Figma. It’s your primary tool
Strong cross-functional collaborator: you’ve worked closely with engineers and business stakeholders day-to-day, not just other designers
Comfortable being user-facing: you’ll happily jump on a call with one of our biggest merchants to dig into their experience, or sit in on a sales call to understand how prospects think
Actively use AI in your design workflow today, for prototyping, exploration, or accelerating your work, and stay current as the design industry evolves around it
Low ego, resourceful, curious, and excited to wear multiple hats at an early-stage company
Excellent written and verbal communication skills
Take ownership and follow through on commitments

Nice To Haves

Experience designing B2B / merchant-facing products, payments, or fintech
Experience building or contributing to a design system
Comfort using AI tools to ship code or prototypes (e.g., building or maintaining a marketing site in Cursor or similar)
Background in healthcare, HSA/FSA, or e-commerce checkout

Responsibilities

Own product design end-to-end on the merchant team, from discovery and user research through final UI and shipping with engineers
Lead user research: run merchant interviews and surveys, hop on sales and customer calls, and turn what you learn into clear product direction
Partner with engineering and the founding team to define the merchant roadmap, scope features, and ship quickly without sacrificing craft
Design clear, well-considered user flows in Figma and the visual UI to support them
Use AI tools (Claude, Cursor, Cowork, v0, etc.) to prototype, validate, and iterate on ideas faster than traditional design workflows allow
Collaborate with our team on evolving and maintaining the Flex design system
Pitch in across the company when needed (the occasional marketing asset, website tweak, or one-off) without needing it to be your job description
Contribute to a culture of learning, problem-solving, and operational excellence