Product Solutions Consultant

Ascend Learning, LLC • Burlington, OR

2d • Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Requirements

• 3+ years in acute care nursing and 1+ years nursing professional development required; active RN license strongly preferred.
• Experience implementing or supporting SaaS solutions for clients, ideally including complex or multi-faceted technology platforms preferred.
• Experience in or adjacent to healthcare and nursing professional development settings is strongly preferred.
• Working familiarity with the StaffGarden Competency platform preferred, or the ability to ramp quickly on a configurable SaaS product.
• Solid understanding of competency strategy and use cases in a healthcare setting.
• Strong communication skills, with the ability to translate technical concepts into language end users can understand.
• A self-starter who operates with minimal direction — comfortable navigating ambiguity, independently researching and troubleshooting problems, and driving work forward without close oversight.
• A clinical perspective that helps guide clients on competency design and best practice.
• Ability to travel up to 15% travel for client training and engagement.
• Bachelor’s degree required.

Responsibilities

• Configure and build Competency programs in StaffGarden based on the agreed-upon program design, applying clinical knowledge to support best-practice structure and accurate platform setup.
• Train end users and new organizations on how to use the StaffGarden Competency program, including ongoing maintenance, so clients can confidently own the program over the long term.
• Support senior consultants and Account Managers in client design sessions and, occasionally, in Quarterly Business Reviews, contributing product and clinical context and helping clients adopt new features.
• Perform quality assurance checks on Competency builds completed by the Support team, flagging issues and escalating complex design questions to senior consultants.
• Capture client feedback during implementation and adoption, and relay it to senior consultants and the Product team to inform prioritization.

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level