Solutions Consultant

Granicus • Remote, PR

2d • Remote

About The Position

The Solution Consultant role at Granicus is a strategic position designed for professionals who thrive at the intersection of business problem-solving, technical storytelling, and cross-functional execution. This is where public sector challenges meet transformative solutions—and you are the one connecting the dots. As a Solution Consultant, you’ll own discovery and solution design for opportunities. You will guide government stakeholders through structured exploration of needs, and craft solution strategies that map to Granicus products, implementation realities, and agency mission priorities. You’ll partner with Revenue, Solution Architect, Product, and Professional Services teams to design and deliver solution recommendations that influence outcomes and set the tone for long-term partnerships. In this role, you’ll support active revenue opportunities through discovery, solution design, and executive‑level solution presentations. Granicus SCs are not generic demo specialists. They’re mission translators. They don’t just describe features—they build confidence in transformation. If you’re looking to level up from supporting demos to shaping strategic opportunities, this is the path forward. This role is remote-first but will be based in Puerto Rico.

Requirements

• Professional fluency in Spanish and English (written and spoken)
• 3+ years of experience in presales, consulting, solution design, or architecture for a SaaS company (ideally GovTech)
• Ability to lead discovery conversations in Spanish and English within the first 60–90 days, including facilitating stakeholder discussions and producing clear, bilingual solution documentation
• Demonstrated ability to develop structured solution designs using templates, visuals, and narratives
• Proven track record of independently leading discovery, solution design, and internal coordination for complex opportunities
• Strong executive communication skills and ability to adapt messaging based on stakeholder role and agency priorities
• Ability to design modular, scalable solutions aligned to product capabilities, mission context, and delivery feasibility
• Comfortable mentoring peers, shaping internal tools, and contributing to process improvements
• Fluency with CRM systems (Salesforce), collaboration tools (Teams), and internal documentation platforms

Nice To Haves

• Working with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind
• Meeting with agencies and helping them reimagine the connection between people and government
• Developing and delivering effective Pitch, Solution, and Technical demonstrations of Granicus solutions that clearly show how they will help the customer achieve their goals
• Building and maintaining a library of solutions, customer examples, supporting collateral, and POCs
• Being a strategic sales and technical resource for the sales organization
• Guiding technical scoping conversations with the agency and implementation teams
• Responding to functional and technical elements of RFIs/RFPs
• Assisting with sales and our own team's learning paths through content, coaching, and training projects
• Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions
• Assisting with lead generation and marketing efforts through webinar and conference support

Responsibilities

• Lead solution strategy for high-priority opportunities in Spanish and English, including discovery, documentation, and stakeholder alignment, adapting approach based on audience needs
• Translate and synthesize insights across Spanish and English to drive clear internal alignment
• Collaborate cross-functionally with Product, Services, Architects, and Sales to validate design feasibility and delivery approach
• Create compelling, outcome-driven solution narratives that reflect executive priorities and operational realities
• Own solution design development for assigned opportunities, aligning product capabilities to business outcomes
• Design and deliver value-based solution presentations and demos tailored to stakeholder personas
• Incorporate value engineering concepts (ROI, cost of inaction, impact metrics) into solution positioning
• Partner with Account Executives to shape opportunity strategy, stakeholder coverage, and deal progression
• Collaborate with Solution Architects, Product, and Services to validate feasibility and identify risks early
• Adapt to varying expectations for Spanish-first vs. bilingual engagement across agencies
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Benefits

• Flexible Time Off
• Company-Wide Wellbeing Days
• Work From Home Reimbursement
• Private health, vision, dental and life insurance – 100% Employer-Paid
• On-Demand Mental Health Support
• Pension Plan and Retirement options
• Online Learning Platforms
• Competitive Salary & Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed