Product Solution Architect, General Assembly

LHH • New York, NY

1d • Remote

About The Position

As a Product & Solutions Architect, you design blended learning strategies for high-value B2B and B2G customers, provide consultative product expertise throughout the sales process, and contribute to the discovery, development, and delivery of scalable business products. The role is remote in the United States; the Metro NYC area is preferred but not required.

You support sales by applying knowledge of General Assembly’s products, solutions, and custom-program history to address enterprise needs. You lead client discussions, help develop proposals and RFP responses, recommend solutions, and build advisory relationships with stakeholders before and after sales. You also assess program feasibility, scope, development requirements, deployment considerations, and market opportunity.

You lead learning-design discussions and create engaging, outcomes-driven programs for in-person and virtual delivery. Working with content development and cross-functional teams, you help ensure solutions meet client goals, can be developed as scoped, and support margin protection. You also contribute client feedback and insights to ongoing product improvement and roadmap decisions.

Requirements

• At least 5 years of experience in instructional design and consulting, or experience interacting with clients.
• Familiarity with PowerPoint and the Microsoft Suite.
• Strong competency in at least one core discipline: Tech or Data; ability to navigate complex discussions in other disciplines.
• Background in a client-facing role, including interacting with or managing stakeholders.
• Commercial orientation and experience selling sophisticated solutions in presales environments and growing relationships aligned with long-term partnerships.
• Experience building strong, trust-based relationships with C-suite stakeholders and their direct reports.
• Ability to influence executive audiences through data, structured arguments, and compelling narratives.
• Experience designing in-person learning experiences and engagement strategies.
• Ability to collaborate with subject matter experts and synthesize feedback.
• Experience scoping learning needs and conducting needs analyses.
• Comfort with ambiguity, problem-solving, patience under pressure, and strong attention to detail.
• Curiosity about different industries and disciplines and a passion for education, learning, and technology.

Responsibilities

• Develop blended learning strategies and tailored solutions for high-value B2B and B2G customers.
• Apply knowledge of General Assembly’s product suite and custom-program history to support sales and identify solutions to enterprise pain points.
• Lead client calls and meetings to clarify learning objectives and recommend ways to meet client goals.
• Participate in creating and reviewing proposals and respond to RFPs with the strongest appropriate offering and capabilities.
• Handle sales calls independently where appropriate, and coordinate subject matter experts to support client conversations and solution development.
• Build consultative, advisory relationships with client stakeholders before and after the sale by explaining solution approaches, content configuration, and instructional design rationale.
• Assess program deployment feasibility, scope, development needs, deployment considerations, and market opportunity.
• Lead design calls, guide clients through program content and instructional approaches, and incorporate client feedback.
• Create innovative, high-level learning designs for engaging, outcomes-driven in-person and virtual programs.
• Partner with the content development team to define achievable scope and approach, provide accurate development estimates, and protect margins.
• Collaborate with Sales, Product Development, Operations, Client Services, and other functions to share partner goals and support effective implementation and improvement of solutions.
• Participate in Voice of Customer initiatives and feedback cycles to improve General Assembly solution suites.
• Contribute client insights to product owners to inform the product roadmap.
• Research trends in data, AI, digital marketing, and other General Assembly disciplines to stay current with client needs and engagement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life and AD&D insurance
• Short-term and long-term disability insurance
• Additional voluntary benefits
• Commuter benefits
• Wellness plans
• 401(k) plan or non-qualified deferred compensation plan
• Accrued paid time off
• Paid holidays
• Up to 6 weeks of paid parental leave
• Annual bonus opportunity
• Growth opportunities
• Learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed