Product Servicing Spec

Medline Industries, LP•REMOTE- Illinois, IL

2d•$31 - $45•Onsite

About The Position

Coordinate and facilitate the product servicing process providing support to customers, vendors and Division. Responsible for managing the entire product servicing cycle.

Requirements

High school diploma or equivalent.
At least 1 year of experience in Quality, Customer Service, or Engineering.
Experience in working through details of a problem, overcoming obstacles and reaching a positive and successful solution through mathematical or systematic operations.
Experience in processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

Nice To Haves

Bachelor’s degree
At least 2 years of experience in Quality, Customer Service, or Engineering.

Responsibilities

Coordinate the various stages of the service process between customers, sales, repair center, and division personnel.
Provide troubleshooting and technical support to customers over the phone.
Investigate customer/sales force complaints and servicing requests to assure they are appropriately addressed.
Run servicing requests trending reports.
Contact product manager/servicing facility for corrective/preventative actions.
Issue replacements/credit orders/RFS as required for complaint resolution; notify sales reps/customers of investigation results.
Coordinate servicing of product as required in response to complaints.
Coordinate or perform evaluation of new products or products that require servicing.
Evaluate the quality of company’s current services and identifying underperforming areas; recommend improvements.
Cross-trained in all servicing divisions’ product line and procedures.
Maintain repair records and conduct monthly repair analysis.