Product Services Manager
About The Position
The Product Services Manager leads a team dedicated to solving complex product and service challenges while delivering an exceptional customer experience. In this role, you'll guide strategic issue resolution, lead high-impact projects, build strong cross-functional partnerships, and drive continuous improvement across the Product Services function. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that included the movement of your household goods, temporary housing, and much more - in addition to relocation counselor to assist you throughout the entire journey.
Requirements
- A bachelor's degree in a related field and leadership experience within customer service, product support, or technical service.
- Experience resolving complex product or service issues in a manufacturing, building products, or similar environment.
- A proven ability to lead cross-functional initiatives and drive results through collaboration and process improvement.
- Solve complex challenges with sound judgment, business insight, and a customer-first approach.
- Build relationships and influence outcomes across teams and stakeholders.
- Lead and develop others while driving accountability and continuous improvement.
Responsibilities
- Lead and develop a team of Product Services specialists, empowering them to confidently resolve complex customer and product-related challenges.
- Oversee high-impact service situations, balancing customer satisfaction, business priorities, and long-term risk management.
- Partner closely with Quality, R&D, Sales, and other teams to identify trends, influence solutions, and improve the customer experience.
- Drive continuous improvement initiatives that strengthen processes, service strategies, and team effectiveness.
- Champion Marvin's values by fostering collaboration, accountability, and a customer-first mindset across the organization.
Benefits
- Relocation benefit package
- Health insurance
- Paid holidays
- Paid parental leave
- 401(k) retirement savings match
- $300 annual wellbeing account
- Better Living Day! (a paid day off to go have some fun)
- Annual profit sharing
- Giving at Marvin – participate in organized volunteer opportunities
- Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
