Product Service Speciali
Franklin Corp•Houston, MS
•$14 - $17
About The Position
The Product Service Specialist provides expertise and customer support to customers. The Product Service Specialist acts as a liaison between customers, field representatives and company departments.
Requirements
- Technical support skills
- Ability to diagnose problems
- Ability to assist customers with complaints
- Ability to explain warranty information
- Ability to coordinate returns
- Ability to provide diagrams, photos and additional information
- Ability to answer switchboard calls
- Ability to communicate problems or delays
- Ability to work with plant personnel
- Ability to notify supervisor of recurring problems
- Ability to handle supplier charge backs
- Customer service skills
Nice To Haves
- Experience with AS400 computer system
Responsibilities
- Receives orders for replacement parts via telephone/e-mails/fax and mail
- Verifies all information is correct before entering into the computer system
- Enters orders into the AS400 computer system
- Provides technical support. Must be able to diagnose problems & assist customers with any type of complaint.
- Be able to explain warranty information for customers.
- Assist customers with Repair Service Centers if needed.
- Check parts orders for cover availability.
- Issues return authorizations to customers when product has to be returned to the factory
- Provides return shipping labels to the repair department.
- Coordinate returns with the traffic department to arrange pickup and return.
- Provides diagrams, photos and any additional information needed to service the product
- Answers Switch Board Calls
- Provides a weekly shop order invoice list.
- Communicates to customers of any problems or delays with the parts request
- Works with plant personnel to make sure parts are shipped out within the allowed time frame
- Notifies Supervisor of any recurring problems
- Responsible for supplier charge backs
- Assists Customers in every way - Make sure Customers are completely satisfied.
- Perform other duties as required by the supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
