Product Service Consultant/ Product Service Engineer.

Diversified Services Network, Inc.•Tucson, AZ

4d•$60,000 - $75,000•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Service Consultant to support New Product Introduction (NPI) and Continuous Product Improvement (CPI) processes for our client's technology offerings, fully on-site in Tucson, AZ. In this role, you will have a significant impact on overall product quality and customer experience for our Company’s Terrain technologies, providing support and service engineering that includes product validation and the investigation, troubleshooting, and diagnosis of application and technical issues. Core responsibilities include creating documentation and validating the form, fit, and function of newly developed products as part of NPI projects; evaluating defects identified in production products as part of CPI efforts; and providing advanced support to internal and external customers, including triaging escalations to restore customer production systems. The role carries a strong project management emphasis and requires close collaboration across internal and external relationships. This is a globally connected role, reporting into the work director and collaborating with a 25-person internal team spread across multiple regions. The work environment is primarily a standard office setting, with some in-field exposure at above-ground mining sites; all required PPE is provided for site visits. Candidates must reside within a 50-mile radius of Tucson, AZ, as this is a local, on-site position.

Requirements

3–4 years of relevant experience, including experience with NPI and CPI processes
Bachelor's degree in Computer Science, Mining Engineering, or Mechanical Engineering; an Associate's degree will be considered with additional relevant experience
Relevant internship experience may count toward experience requirements, depending on duration and relevance
Customer Focus
Problem Solving
Technical Excellence
Project management experience
Experience supporting technology in an industrial or production environment
Experience utilizing Azure, Linux, SQL Server, and TCP/IP networking
Familiarity with technical schematics
Knowledge of data gathering and analysis tools, techniques, and processes, with the ability to collect and synthesize data from a variety of stakeholders and sources to reach an objective conclusion or judgment
Effective Communication: ability to transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors
Relationship Management: ability to establish and maintain healthy working relationships with clients, vendors, and peers
Service Excellence: ability to meet or exceed customer needs and expectations, providing excellent service in a direct or indirect manner
Consulting: knowledge of techniques, roles, and responsibilities involved in providing technical or business guidance to internal and external clients

Nice To Haves

Product support experience
Field experience is a plus
Mining experience is a strong differentiator

Responsibilities

Creating documentation and validating the form, fit, and function of newly developed products as part of NPI projects
Evaluating defects identified in production products as part of CPI efforts
Providing advanced support to internal and external customers, including triaging escalations to restore customer production systems
Supporting New Product Introduction (NPI) and Continuous Product Improvement (CPI) processes for technology offerings
Providing support and service engineering that includes product validation and the investigation, troubleshooting, and diagnosis of application and technical issues