Product Consultant

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Remote

About The Position

Manages product after launch or implementation including sales support, market strategy, and resolution of issues with vendor and customer. Supports implementation and ongoing collaboration with multi-functional teams. Monitors and measures product/program efficacy providing regular updates and reporting, and a comprehensive annual review with recommendations for the product/program.

Requirements

Bachelor's degree in job related field.
Associates degree plus an extra 2 years of job-related work experience for a total of 6 years of required work experience OR 8 total years required work experience.
Three (3) years of product experience (wellness, virtual care, transparency, etc.)
Microsoft Office Suite

Nice To Haves

Experience managing multiple product lines.
Knowledge of backend claims.
Experience meeting contract SLAs.
Exceptional communication skills.
Experience presenting in front of a virtual audience.
Great organizational skills & Attention to detail.

Responsibilities

Manages external vendor after launch and implementation to include group onboarding, sales training, resolution of member level issues and client/vendor invoicing.
Analyzes and coordinates submission of aggregate executive summaries regarding efficacy of the product/program that are both client facing and line of business specific.
Develops, coordinates, evaluates, and provides customer support for activities/programs.
Creates member feedback collection methods, monitors member satisfaction and improves services to enhance customer experience.
Maintains training and marketing materials.
Builds and maintains strong relationships with external companies and internal Lines of Businesses.
Maintains detailed procedures/documentation of data sources and all related product methodology.
Responsible for developing and implementing policies/procedures, onboarding, and invoicing.
Prepares charts, illustrations or other graphic presentations, as well as narrative analysis.
Monitors/interprets trends and offers solutions to address emerging healthcare utilization trends.
Additional tasks, projects as assigned.