BTS - EFS - Product Service Line Supervising Associate

EY•Hoboken, NJ

6d•$79,300 - $168,400

About The Position

This role supports the operation of a global product or the delivery of a service line to a global client base. The associate assists the Product/Service Line Manager in managing the product or service, coordinating activities across teams, and partnering with global clients to understand requirements and improve delivery. The role involves taking ownership of defined tasks, working across multiple teams to achieve business objectives, and potentially providing coverage for the Product/Service Line Manager. It supports both deployments and ongoing activities and requires knowledge of the client or product area, its functions and services, and the system or service delivery life cycle. The position may supervise project teams or team members, including performance management responsibilities, as appropriate. Product or service line support is provided on a 24/7 basis, with nonstandard hours required when needed for deployments and ongoing activities.

Requirements

A bachelor's degree in a related discipline or equivalent work experience.
At least 6 to 8 years of experience in a medium to large environment performing business analysis, sales and marketing, business development, and/or project systems management.
Direct experience supporting medium to complex management activities, such as business development, application development, or deployment.
Practical experience or training in project management, business analysis, sales, marketing, business development, or relationship management.
Excellent interpersonal, client service, communication, organizational, analytical, project management, and relationship management skills.
Ability to collaborate effectively with clients, technical teams, working communities, and other stakeholders in a global environment.
Ability to work with people from diverse cultural backgrounds and consider multiple perspectives before reaching decisions.
Sound research, analytical, and decision-making skills, including the ability to assess requirements, prioritize defects and enhancements, and evaluate cross-functional impacts.
Ability to respond appropriately during crisis situations and manage escalations effectively.
Strong documentation and report-writing skills, with the ability to work independently in a self-managed environment.
Proficiency with Microsoft Office applications and knowledge of Microsoft Project.

Responsibilities

Assist in overseeing all aspects of a global product or service line and support the strategic direction established by the Product/Service Line Manager.
Help prepare business cases and identify potential impacts to other products and services.
Coordinate with technical teams to deliver product updates, enhancements, and deployments.
Serve as a primary escalation point for product- or service-related issues and as a secondary liaison to the Global Working Community for the assigned area.
Support the defect repair and enhancement life cycle, including classification, prioritization, and cross-functional impact analysis.
Assist with the design and development of functional requirements and coordinate work efforts across modules.
Analyze diverse requirements across multiple countries and recommend system changes based on client needs.
Prepare and review end-user documentation and training materials, and provide subject-matter knowledge during workshops and training sessions.
May supervise project teams or team members, including performance management responsibilities, as appropriate.
Provide product or service line support on a 24/7 basis and work nonstandard hours when needed for deployments and ongoing activities.