Product Service Engineer

Caterpillar Inc.•Griffin, GA

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! Job Summary: Do you thrive in a hands-on technical role and enjoy working closely with customers on cutting-edge energy solutions? Join Caterpillar and play a key role in ensuring reliable and efficient power generation worldwide. The Electric Power Division (EPD) of Caterpillar has an opening for a Product Service Engineer. This position will provide complex troubleshooting, commissioning and technical support to power solutions. The incumbent will work closely with Caterpillar Dealers and internal teams to ensure customers receive the product performance, reliability, durability, and availability they expect as part of the Cat Brand Promise, ensuring safe, reliable, and high uptime of our solutions.

Requirements

Customer Focus: Extensive Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Extensive Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Extensive Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Working Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Problem Solving: Extensive Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Technical Excellence: Extensive Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Nice To Haves

Bachelor’s degree in engineering OR completed technical qualification with equivalent work experience of multiple years in service and industrial power systems desired.
Effective communication skills
High level of initiative, reliability, and safety awareness
Practical knowledge of combustion engines, power generation systems, or plant engineering.
Broad Caterpillar knowledge and experience in dealer product support operations.
Experience in engines commissioning activities.

Responsibilities

Support start-up and commissioning for power generation sites including gas engines, control systems, generators, and auxiliary equipment.
Troubleshoot, diagnose, and resolve technical issues on-site and remotely, developing corrective actions and communicating technical findings with sense of urgency to customers, dealers, and internal stakeholders.
Provide deep technical support to customers and dealers through training sessions, workshops, and field support.
Support continuous improvement projects (CPI) and new product introductions (NPI) activities through root cause investigations at customer sites, including documentation and evaluation of field experience to drive mitigation actions, product development, and updates to technical documentation and safety standards.