Aero Product Service Engineer
About The Position
The Aero Product Service Engineer is responsible for providing technical support for our Gas Power customers on GE Vernova supplied equipment, including the gas turbine package, engine and auxiliary systems. In this role you will provide technical assistance related to Installation & Commissioning (I&C) of new units and technical troubleshooting of operating units (gas turbine package / engine / generator and accessories) in the North American (NAM) region. In some instances, you will assist in complex investigations for field events. Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100). Provide customer issue resolution through preparation and delivery of technical documents. Oversee technical Installation & Commissioning activities of new GE Vernova Aero products. Ensuring timely and accurate customer support via use of Service Now. Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Off-Hour availability and some travel time may be required. Perform site event analyses to determine root cause and corrective actions / preventative actions.
Requirements
- Bachelor's degree in Engineering or relevant discipline.
- 1-2 years of experience supporting Aero product service or similar engineering experience.
Nice To Haves
- Gas Power Edison Engineer
- Completion of LPX, Teardown Training
- Progress toward completion of Engineering Masters degree and/or ACE Certificate
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Previous working experience with GE Aeroderivative Gas Turbine engine, package or controls systems.
- Working knowledge of mechanical / electrical systems, oil systems, fuel systems, water systems, generators, controls systems or other auxiliary equipment.
- Ability to read and understand technical drawings (one line diagrams, controls logic, schematics, P&ID, etc.)
- Ability to troubleshoot assembly related issues and / or gas turbine package operational issues.
- Experience leading projects involving multi-disciplinary teams.
- Comfort with interacting with customers, in person, answering technical questions.
- Demonstrated team player.
- Creative, out-side-the-box thinker.
- Self-starter
- Inquisitive
- Problem solver
Responsibilities
- Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100).
- Provide customer issue resolution through preparation and delivery of technical documents.
- Oversee technical Installation & Commissioning activities of new GE Vernova Aero products.
- Ensuring timely and accurate customer support via use of Service Now.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
- Off-Hour availability and some travel time may be required.
- Perform site event analyses to determine root cause and corrective actions / preventative actions.
Benefits
- great work environment
- professional development
- challenging careers
- competitive compensation
- medical coverage
- dental coverage
- vision coverage
- prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
- discretionary annual bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
