Product Service Engineer

Caterpillar•Lafayette, IN

1d•Onsite

About The Position

The Large Power Systems Division (LPSD), part of Caterpillar’s Power & Energy segment, designs and manufactures large diesel and natural gas engines, powertrains, and key engine systems. LPSD products support customers in power generation, industrial, marine, oil and gas, rail, services, and Cat machine applications worldwide. The NPI Product Service Engineer / NPI Coordinator is responsible for driving and ensuring completion of Product Support deliverables for new product introduction (NPI) programs and reporting at appropriate NPI Gateway Reviews. The role represents dealer and customer perspectives, relays field feedback to the broader NPI team, and helps ensure quality processes are implemented and high-quality products are delivered. The coordinator works with Field Follow Engineers to assess successes and challenges during NPI trials and provide insights and recommendations for continuous improvement and informed decision-making. This position is based onsite five days a week in Lafayette, Indiana, may require up to 10% travel, and offers relocation. The posting closes October 27, 2026, at 11:59 p.m. ET. Visa sponsorship is not available. Offers are conditioned on successful completion of a drug screen.

Requirements

Four-year degree in engineering or engineering technology is preferred.
Extensive experience in customer focus, including anticipating customer needs, fostering customer relationships, and improving service.
Working knowledge of data gathering and analysis processes and tools.
Extensive experience in service excellence and effective communications.
Working knowledge of consulting, problem solving, relationship management, and decision-making and critical thinking.
Extensive experience in technical excellence.

Nice To Haves

Technical field experience or laboratory validation testing experience.
Gas engine experience.
Experience with applied failure analysis.
Ability to consider product and process risk to protect the customer and Caterpillar.

Responsibilities

Create or update Caterpillar publications for new products as needed.
Conduct a parts blitz and ensure new serviceable parts are stocked before production release.
Conduct serviceability audits.
Evaluate the need for dealer tooling.
Update dealer training as needed.
Track and manage projects from inception to release, including confirming the reliability of field-follow units.
Drive and ensure completion of Product Support deliverables for NPI programs and report at appropriate NPI Gateway Reviews.
Represent dealer and customer perspectives and provide field feedback to the broader NPI team.
Work with Field Follow Engineers to assess NPI trial challenges and successes and recommend improvements.