Product Service Engineer

Caterpillar Inc.•Lafayette, IN

3d•$112,710 - $169,060•Onsite

About The Position

The Large Power Systems Division (LPSD) of Caterpillar’s Power & Energy segment designs and manufactures large diesel and natural gas engines, powertrains, and key engine systems. Its products support customers in power generation, industrial, marine, oil and gas, rail, services, and Cat machine applications worldwide. The NPI Product Service Engineer / NPI Coordinator is responsible for driving and ensuring completion of Product Support deliverables for new product introduction programs and reporting at appropriate NPI Gateway Reviews. Product Support represents dealer and customer perspectives, relaying field feedback to the broader NPI team to help ensure quality processes are implemented and high-quality products are delivered. The coordinator also works with Field Follow Engineers to assess challenges and successes during NPI trials and provide insights and recommendations for continuous improvement and decision-making. The role is based onsite five days per week in Lafayette, Indiana, and may require up to 10% travel. Relocation is available. The position closes on 10/27/2026 at 11:59 p.m. ET.

Requirements

Four-year degree in engineering or engineering technology preferred.
Extensive experience in customer focus, including anticipating customer needs, fostering customer relationships, and using customer feedback to improve service.
Working knowledge of data gathering and analysis processes and tools.
Extensive experience in service excellence, including proactively meeting customer needs and resolving complex complaints or problems.
Working knowledge of consulting practices, including documenting client objectives and project scope and keeping clients informed.
Extensive experience with effective communications and adapting communications for intended audiences.
Working knowledge of problem-solving approaches, fact-finding, stakeholder perspectives, and evaluating alternatives.
Working knowledge of relationship management and addressing client issues.
Extensive technical excellence, including providing technical solutions and addressing technical challenges.
Working knowledge of decision-making and critical thinking, including organizing relevant data, prioritizing concerns, and assessing risks and alternatives.

Nice To Haves

Technical field experience or laboratory validation testing experience.
Gas engine experience.
Experience with applied failure analysis.
Ability to consider product and process risk to protect the customer and Caterpillar.

Responsibilities

Create or update Caterpillar publications for new products as needed.
Conduct parts blitzes and ensure new serviceable parts are stocked before production release.
Conduct serviceability audits.
Evaluate the need for dealer tooling.
Update dealer training as needed.
Track and manage projects from inception through release, including confirming the reliability of field follow units.
Drive and ensure completion of Product Support deliverables for NPI programs and report at appropriate NPI Gateway Reviews.
Represent dealer and customer perspectives and relay field feedback to the NPI team.
Work with Field Follow Engineers to assess challenges and successes during NPI trials and provide insights and recommendations.