Product Service Consultant

Caterpillar Inc.•Brooklyn Park, MN

1d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Earthmoving Division—Paving Products Group—is growing! We’re hiring two Product Service Consultants to join our team in Brooklyn Park, MN. Role Summary: The Product Service Consultant supports the launch of new products and drives enhancements to existing solutions.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Nice To Haves

5+ years of experience in service engineering, product support, field service, technician roles, or a related discipline.
Proficiency in warranty and cost management systems (e.g., SCAS, MSCRM, DSN) and quality reporting tools, with the ability to perform thorough data analysis.
Strong understanding of dealer service operations, including repair practices, service capabilities, and labor guidelines.
Six Sigma Green Belt certification preferred, demonstrating a commitment to continuous improvement and quality excellence.

Responsibilities

Collect and analyze feedback to identify opportunities for new product development and enhancements to existing offerings.
Assess manufacturing and production processes to identify defects and improvement opportunities; provide input on design modifications to enhance efficiency and product quality.
Identify, track, and drive resolution of quality issues to maintain the highest customer satisfaction and ensure consistent manufacturing performance.
Communicate technical requirements and specifications clearly, ensuring product quality and performance, while monitoring and managing product issue status through resolution.