Product Repairer

NFM • Omaha, NE

4d • Onsite

About The Position

Step into a hands-on role where your skills directly support NFM’s success. As NFM’s Product Repairer, you’ll be responsible for inspecting, documenting, and repairing stock merchandise; making sure everything is in top condition. By handling most out-of-warranty repairs on campus and finding efficient solutions for warranty work, you’ll help control costs and keep operations running smoothly. It’s a chance to take ownership, solve problems, and make a visible impact every day. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

• High school diploma/G.E.D. preferred
• 2 years of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
• Basic AC/DC Electronics knowledge gained through completion of Basic AC/DC circuitry coursework
• 6 months of appliance or electronics sales experience, or related experience
• Lift test required: ability to lift, push, pull required weights per established requirements for the department
• MS Office applications, Outlook, Word, Excel, etc
• Data entry skills per established department requirements
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

• Monitor Order parts for stock, floor display and field service department.
• Order parts for factory shortages.
• Coordinate with A/E Customer Service staff in obtaining parts for customers
• Determine the best course of action for warranty repair by considering the cost effectiveness of shipping abroad vs. local service, time needed, etc
• Coordinate with serve for R/A’s for merchandise with service issues
• Call vendors to request parts required to make merchandise available for sale.
• Make non-warranty repairs when able

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED