Product Repairer

Nebraska Furniture Mart•Omaha, NE

1d•$19 - $23•Onsite

About The Position

Step into a hands-on role where your skills directly support NFM’s success. As NFM’s Product Repairer, you’ll be responsible for inspecting, documenting, and repairing stock merchandise; making sure everything is in top condition. By handling most out-of-warranty repairs on campus and finding efficient solutions for warranty work, you’ll help control costs and keep operations running smoothly. It’s a chance to take ownership, solve problems, and make a visible impact every day.

Requirements

High school diploma/G.E.D. preferred
2 years of customer service experience that has included answering customer questions and concerns on a regular, one-to-one basis
Basic AC/DC Electronics knowledge gained through completion of Basic AC/DC circuitry coursework
6 months of appliance or electronics sales experience, or related experience
Lift test required: ability to lift, push, pull required weights per established requirements for the department
MS Office applications, Outlook, Word, Excel, etc
Data entry skills per established department requirements
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

Monitor Order parts for stock, floor display and field service department.
Order parts for factory shortages.
Coordinate with A/E Customer Service staff in obtaining parts for customers
Determine the best course of action for warranty repair by considering the cost effectiveness of shipping abroad vs. local service, time needed, etc
Coordinate with serve for R/A’s for merchandise with service issues
Call vendors to request parts required to make merchandise available for sale.
Make non-warranty repairs when able