Product Quality Vigilance, E2E Supervisor

Johnson & Johnson • Titusville, PA

2d • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The PQV End‑to‑End (E2E) Supervisor is responsible for supervising Product Quality Vigilance (PQV) complaint management Shared Services teams. This role oversees centralized resources responsible for complaint triage activities and management of field sample retrieval, ensuring timely, compliant, and efficient execution in accordance with established procedures and regulatory requirements. The Supervisor is also accountable for reviewing and approving records and requests within the complaint management system.

Requirements

• Bachelor’s degree required; degree in Science, Engineering, Pharmacy, or related discipline preferred.
• Minimum of 5 years of experience in pharmaceutical, medical device, or consumer health quality functions, with emphasis on complaint management, quality assurance, or vigilance activities.
• Demonstrated people leadership experience, including direct supervision of teams in a centralized or Shared Services environment.
• Working knowledge of global quality systems and applicable regulatory requirements (e.g., FDA, EU MDR, ISO).

Nice To Haves

• Experience working in matrixed and global organizations preferred.

Responsibilities

• Provide day‑to‑day leadership and supervision for centralized PQV shared services resources.
• Oversee complaint intake and triage activities to ensure timely, accurate, and compliant processing.
• Ensure effective management and coordination of field sample retrieval activities across supported regions and sites.
• Review and approve complaint system requests (for example void requests) and records in accordance with established procedures and quality system requirements.
• Ensure adherence to applicable Quality Management Systems (QMS), standard operating procedures, and global regulatory requirements.
• Collaborate with PQV leadership, cross‑functional partners, and global stakeholders to support operational effectiveness and continuous improvement initiatives.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager