Product Quality Vigilance, E2E Supervisor

Johnson & Johnson Innovative Medicine • Horsham, PA

3d • Hybrid

About The Position

Johnson & Johnson is currently recruiting for a Product Quality Vigilance (PQV) E2E Supervisor! This position can be located in Horsham, PA, Titusville, NJ, Beerse Belgium, Cork Ireland or Latina, Italy. The PQV End‑to‑End (E2E) Supervisor is responsible for supervising Product Quality Vigilance (PQV) complaint management Shared Services teams. This role oversees centralized resources responsible for complaint triage activities and management of field sample retrieval, ensuring timely, compliant, and efficient execution in accordance with established procedures and regulatory requirements. The Supervisor is also accountable for reviewing and approving records and requests within the complaint management system.

Requirements

• Bachelor’s degree required; degree in Science, Engineering, Pharmacy, or related discipline preferred.
• Minimum of 5 years of experience in pharmaceutical, medical device, or consumer health quality functions, with emphasis on complaint management, quality assurance, or vigilance activities.
• Demonstrated people leadership experience, including direct supervision of teams in a centralized or Shared Services environment.
• Working knowledge of global quality systems and applicable regulatory requirements (e.g., FDA, EU MDR, ISO).

Nice To Haves

• Experience working in matrixed and global organizations preferred.

Responsibilities

• Provide day‑to‑day leadership and supervision for centralized PQV shared services resources.
• Oversee complaint intake and triage activities to ensure timely, accurate, and compliant processing.
• Ensure effective management and coordination of field sample retrieval activities across supported regions and sites.
• Review and approve complaint system requests (for example void requests) and records in accordance with established procedures and quality system requirements.
• Ensure adherence to applicable Quality Management Systems (QMS), standard operating procedures, and global regulatory requirements.
• Collaborate with PQV leadership, cross‑functional partners, and global stakeholders to support operational effectiveness and continuous improvement initiatives.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager