Product Quality & Support Engineer

EvidenceCare • Nashville, TN

5d • Remote

About The Position

We are looking for a quality and support specialist who can help us ensure that our applications are reliably delivering the value they promise, that our deployments are consistently adding innovation without introducing regression issues, and our systems are functioning as expected. The ideal candidate will be comfortable with both technical testing tasks and interacting with customers to expediently address their concerns or issues. Our team is dedicated to improving healthcare provider workflows and driving client success, and you will be a key member. You will work in a fast-paced growth environment with the unique opportunity to demonstrate and develop a wide range of skills, work with smart and dedicated people, and address the real-world complexity of healthcare technology in a clinical setting.

Requirements

• Bachelor’s degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline
• Ability and interest in developing new testing frameworks, improving test quality
• Committed to ensuring clinical end users see correct data and have the best possible user experience
• Proven track record for successfully maintaining application quality

Nice To Haves

• Creating and managing ticket queues for bug and customer support issues.
• Writing SQL queries for data analysis and data quality review.
• Working with clinical software, EHR/EMRs, and interface engines.
• Familiarity with healthcare standards, especially HL7/FHIR, and healthcare code sets (e.g., LOINC, SNOMED, CPT, ICD-10).
• API designs, web services, RESTful APIs, XML, JSON, and SOAP.
• Writing automated test scripts using tools like Postman, Playwright, Selenium, etc.
• Experience using LLMs as a development tool — for test generation, log analysis, or workflow automation
• Hands-on use of LLM-based tools to automate or augment technical workflows

Responsibilities

• Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
• Develop a deep appreciation for both the user experience and the EvidenceCare’s product value propositions
• Take a direct role in the software development cycle and live customer support
• Lead EvidenceCare’s Product Quality efforts by designing and executing test plans.
• Work with both existing product features and the newest development, taking responsibility for both unit and end-to-end testing.
• Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
• Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future
• Maintain reliability and innovation while avoiding regressions, Assess and anticipate risks; be proactive
• Build and maintain automated test frameworks; apply LLMs to expand test coverage, surface anomalies, and improve observability across product and integration surfaces

Benefits

• Competitive salary + stock option opportunities
• Unlimited PTO
• Distributed work environment (hybrid, in-office (TN), and fully remote)
• Medical, Dental, Vision, & Life Insurance Benefit Plans
• Company 401k plan
• Periodic travel, frequent company and team outings to celebrate wins and life together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level