Product Quality Managers #IN1278

Cummins•Columbus, IN

6d•$144,248 - $176,400

About The Position

Utilize advanced knowledge of electrical engineering principles and practices to be responsible for the execution of all key processes in New and Current Product space that influence Product Quality, including PPS, GPRP, and VPI. Lead Quality Process Management to ensure quality of products, processes and services. Drive actions and initiatives that help reduce cost of coverage for NRP & DBU, impacting profitability by ensuring product improvements are being deployed in the field for all Aftermarket products (first fit, recon/new and current product), and ensuring customer downtime is kept at a minimum. Drive improvements for CMI products included in the Aftermarket scope, including electrical, software and electronics. Ensure the process is delivering value to customers through effective measures and voice of the customer (VOC). Lead the NRP Signals Process and the Product Problem Solving process which help deploy solutions in the field. Lead the process for resolving customer quality issues such as corrective action requests, supplier corrective action requests, and nonconforming material reports. Operate computer-assisted engineering or design software or equipment to perform engineering tasks. Confer with engineers, customers, and others to discuss existing or potential engineering projects or products. Lead complex Advanced Product Quality Planning activities to ensure customer satisfaction. Lead all NRP new product introduction Infant Care plans and complex cross-business unit projects to deploy solutions. Represent NRP Product Quality within the Service Organization (EBU/PSBU & Components) and partner with the DBU and Customer Quality teams. Utilize electrical engineering methods and tools to determine the assignable cause of problems, create problem traceability, implement data-based solution, identify systemic root causes, and ensure actions to prevent problem recurrence are implemented. Lead change management activities and provide technical guidance for audits of processes and quality systems. Escalate any gaps in resources, requirements that prohibit operation of the process and ensure key process indicators are visible to the right stakeholders and that process performance is clearly communicated.

Requirements

Advanced knowledge of electrical engineering principles and practices.
Experience with PPS, GPRP, and VPI processes.
Experience in leading Quality Process Management.
Experience in driving actions and initiatives to reduce cost of coverage.
Experience in ensuring product improvements are deployed in the field.
Experience in minimizing customer downtime.
Experience in driving improvements for CMI products (electrical, software, electronics).
Experience with Voice of the Customer (VOC).
Experience leading the NRP Signals Process and Product Problem Solving process.
Experience leading the process for resolving customer quality issues (corrective action requests, supplier corrective action requests, nonconforming material reports).
Proficiency in operating computer-assisted engineering or design software or equipment.
Experience conferring with engineers, customers, and others.
Experience leading complex Advanced Product Quality Planning activities.
Experience leading NRP new product introduction Infant Care plans and complex cross-business unit projects.
Experience representing Product Quality within a Service Organization.
Experience partnering with DBU and Customer Quality teams.
Experience utilizing electrical engineering methods and tools to determine assignable cause of problems, create problem traceability, implement data-based solutions, identify systemic root causes, and ensure actions to prevent recurrence.
Experience leading change management activities.
Experience providing technical guidance for audits of processes and quality systems.
Experience escalating gaps in resources or requirements.
Experience ensuring key process indicators are visible and process performance is communicated.

Responsibilities

Execute key processes in New and Current Product space influencing Product Quality (PPS, GPRP, VPI).
Lead Quality Process Management to ensure quality of products, processes, and services.
Drive actions and initiatives to reduce cost of coverage for NRP & DBU, impacting profitability.
Ensure product improvements are deployed in the field for all Aftermarket products.
Minimize customer downtime.
Drive improvements for CMI products within the Aftermarket scope (electrical, software, electronics).
Ensure the process delivers value to customers through effective measures and VOC.
Lead the NRP Signals Process and Product Problem Solving process.
Lead the process for resolving customer quality issues (corrective action requests, supplier corrective action requests, nonconforming material reports).
Operate computer-assisted engineering or design software or equipment.
Confer with engineers, customers, and others to discuss engineering projects or products.
Lead complex Advanced Product Quality Planning activities.
Lead NRP new product introduction Infant Care plans and complex cross-business unit projects.
Represent NRP Product Quality within the Service Organization and partner with DBU and Customer Quality teams.
Utilize electrical engineering methods and tools to determine assignable cause of problems, create problem traceability, implement data-based solutions, identify systemic root causes, and ensure actions to prevent recurrence.
Lead change management activities.
Provide technical guidance for audits of processes and quality systems.
Escalate gaps in resources or requirements that prohibit process operation.
Ensure key process indicators are visible to stakeholders and process performance is clearly communicated.