Product Quality & Evaluation Specialist

Kawasaki Motors Corp., U.S.A.•Lake Forest, CA

8h•$85,000 - $89,000•Onsite

About The Position

The Product Quality & Evaluation Specialist will closely monitor service and warranty related data from customers and dealers. This role involves analyzing and investigating this data to understand the seriousness, number, occurrence rates, and potential gravity of problems. The specialist will communicate subjects that are currently or potentially soon to become high volume, high warranty cost, or could damage customer satisfaction with Kawasaki products. This position will provide detailed reports to aid engineers in developing countermeasures or action steps for product improvements. Responsibilities also include inspecting and analyzing failed parts, conducting in-house and field tests, and performing QA evaluations on new models before full production.

Requirements

Associate degree (AS) or equivalent from two-year college or technical school is required.
Five years powersport industry or dealership experience.
Three of those years should be direct Kawasaki brand experience.
Strong computer skills with experience working with Word, Excel, and PowerPoint.
Ability to interpret numeric data and put the data into written, graphic, and power point reports.
Exhibits excellent verbal and written communication skills.
Highly knowledgeable and skillful riding experience with motorcycles, Side-X-Sides, ATVs and PWCs.
Mechanical background in motorcycles, Side-X-Sides, ATVs and PWCs.
Demonstrates the ability to successfully organize and prioritize multiple competing tasks.
Extremely detail and deadline oriented.
A good self-starter that can take initiative to work independently with minimal supervision.
Requires a valid driver’s license, DOT certification (to drive pickup and trailer) and motorcycle license.

Nice To Haves

Equivalent combination of education and experience.

Responsibilities

Closely monitor service and warranty related data from customers and dealers.
Analyze and investigate data to understand the seriousness, number and occurrence rates, and potential gravity of problems.
Communicate subjects that are now or potentially soon to become high volume, high warranty cost or cause damage to customer satisfaction in Kawasaki products.
Provide detailed reports that will aid the engineers in developing countermeasures or action steps resulting in product improvements.
Inspect and analyze failed parts from dealers and provide diagnostic results in regards to specific circumstances or conditions under which failures or problems may occur.
Conduct and/or coordinate both in-house and/or field test/investigations on quality related parts to determine the cause of the problem.
Submit Investigative Reports with specific data that relates to the failure circumstances or conditions necessary to duplicate the failures.
Conduct both dealer and customer visits to investigate any product quality issues with existing products and provide detailed reports.
Conduct QA evaluations on new models to investigate any potential product quality issues before going into full production including crating/packaging evaluations, static evaluations and riding/driving evaluations.