Sr Product Quality Engineering Technician - 1st Shift - Starting at $35.12/hr

Stryker•Flower Mound, TX

1d•Hybrid

About The Position

As a Senior Product Quality Engineering Technician, you will perform complaint investigations and root cause analyses on products returned from the field while documenting findings, probable failure modes, and recommendations for improvement. This role involves troubleshooting electrical and mechanical product issues, supporting problem-solving activities, and reviewing returned products to verify customer complaints. You will also support risk assessments, quality investigations, and regulatory requirements, while identifying opportunities for product, process, and quality improvements. Building strong working relationships across Quality, Regulatory, Engineering, and Operations teams is key, as is supporting testing and validation activities related to product and process changes and ensuring compliance with Quality System requirements.

Requirements

Required High school Diploma or GED equivalent.
At least 5 years of professional technical experiences, preferably in medical device or regulated industries.
Strong mechanical and/or electrical troubleshooting and problem-solving skills
Ability to investigate, document, and communicate findings effectively
Strong attention to detail and organizational skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to work independently, manage priorities, and adapt to changing needs
Ability to lift up to 50 lbs. occasionally

Nice To Haves

Experience performing failure analysis, root cause investigations, or product testing
Familiarity with electrical terminology, hand tools, test equipment, and inspection techniques
Experience working with medical devices or in a laboratory testing environment
Hands-on experience with PCBAs, wire harnesses, AC/DC power systems, embedded software, or other electronic systems

Responsibilities

Investigate product complaints and failure trends, identify root causes, and document findings.
Troubleshoot electrical and mechanical product issues and support problem-solving activities.
Review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners.
Support risk assessments, quality investigations, and regulatory requirements.
Identify opportunities for product, process, and quality improvements.
Build strong working relationships across Quality, Regulatory, Engineering, and Operations teams.
Support testing and validation activities related to product and process changes.
Ensure compliance with Quality System requirements and provide support on team initiatives as needed.