Product Program Assistant

Girl Scouts Of Southwest Texas • San Antonio, TX

2d

About The Position

The Product Program Assistant provides administrative and operational support to the Product Program department, which runs the Fall Product Program and Girl Scout Cookie Program for troops in the Girl Scouts of Southwest Texas council area. The role supports program records, communications, payments and paperwork, volunteer meetings and trainings, product distribution, deliveries, booth sales, incentives, and cookie warehouse operations. It also provides customer service, maintains volunteer-system case management records, and supports staff projects and the council’s mission. The position primarily performs its duties indoors, with occasional exposure to outdoor weather conditions and moving mechanical parts. The employee regularly lifts and/or moves up to 20 pounds and uses a computer for data and document work. The department includes a Director of Product Program, a Product Program Manager, a Product Program Specialist, and two Product Program Assistants, one full-time and one part-time.

Requirements

• Associate degree or equivalent from a two-year college or technical school, three to five years of related experience, or an equivalent combination of education and experience.
• Maintain membership with Girl Scouts of the United States of America (GSUSA).
• Ability to read, analyze, and interpret program guides and respond to common inquiries or complaints from volunteers, customers, or members of the business community.
• Ability to perform basic math calculations and apply mathematical concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficiency with computers and Microsoft Office, including Excel, Outlook, and Word, or confidence in learning needed computer skills.
• Ability to design visual and printed resources in accordance with a prescribed style and format.
• Ability to regularly lift and/or move up to 20 pounds.
• Required vision abilities include close and peripheral vision and the ability to adjust focus for data work, computer use, reading, and proofing.
• Regularly talk or listen; frequently sit, stand, walk, use hands to finger, handle, or feel, and reach with hands or arms; occasionally climb or balance and stoop, kneel, crouch, or crawl.

Responsibilities

• Provide administrative support to the Product Program department, including data entry in vendor systems, maintaining annual program records, and handling department mail, phone, and email correspondence.
• Support logistics and preparation of materials for product program volunteer meetings and trainings.
• Support distribution of program materials in compliance with GSUSA and council policies and standards.
• Accept and process product program payments and paperwork.
• Support management of product delivery, council booth sales, and program incentives.
• Support the council cookie warehouse, including inventory, opening and closing processes, pick-ups, and volunteer engagement and support.
• Provide quality customer service to internal and external customers.
• Maintain the volunteer system database by entering case management information accurately and promptly.
• Support staff with assigned project-based work.
• Perform additional duties as assigned in support of the council’s mission and goals.
• Help create a fun and supportive workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree