Product & Process Manager - Construction Equipment Financial Services

Volvo Group • Greensboro, NC

4d • $96,000 - $118,000 • Onsite

About The Position

The Product & Process Manager is responsible for driving the development, execution, and optimization of financing products, sales tools, and strategic initiatives that support Volvo Financial Services (VFS) business. This role translates key strategic priorities into actionable products and processes that improve sales effectiveness, increase finance penetration, and enhance dealer and customer experience. A core focus of this role is leading and supporting high-impact initiatives, including digital credit application adoption and enhancement, CRM migration, quote tool development and utilization, and submission-to-funding process optimization. This position also plays a key role in advancing data-driven sales capabilities, including leveraging telematics insights for finance product development. The role partners closely with Sales, Credit, Operations, IT, and OEM stakeholders to design and implement scalable solutions such as pre-approval programs and other strategic financing offerings. By aligning product strategy with operational execution, this role ensures solutions are practical, competitive, and deliver measurable business outcomes. Success in this position requires strong analytical thinking, cross-functional leadership, and the ability to drive change across systems, processes, and teams.

Requirements

• BA/BS degree in Business Administration, Finance, Economics, Accounting, or similar preferred
• 5+ years of experience in financial services, equipment finance, product strategy, or sales operations management experience preferred
• Experience with financing products (loans, leases) and credit processes preferred
• Strong familiarity with CRM systems, digital tools, and sales platforms
• Strong acumen for system usage, learning, and understanding
• Experience leading or supporting system implementations or process improvement initiatives
• Strong analytical, problem-solving, and stakeholder management skills
• Experience in construction equipment, captive finance, or dealer-based industries preferred

Responsibilities

• Design, develop, and enhance retail financing products, sales process, and strategic initiatives that drive growth, improve conversion, and increase market penetration.
• Lead and support the adoption and continuous improvement of digital platforms, including credit application systems, CRM tools, and quote tools, ensuring integration, usability, and scalability.
• Drive improvements across the submission-to-funding lifecycle to reduce turnaround times, increase efficiency, and enhance the overall customer and dealer experience.
• Leverage data, including telematics and sales activity insights, to inform lead generation strategies, invoicing activity, and continuous product and process improvement.
• Partner with Sales, Credit, Operations, IT, and OEM teams to translate business needs into actionable solutions and ensure successful implementation and adoption.
• Establish and track key performance indicators (KPIs) related to product performance, digital adoption, process efficiency, and sales outcomes. Continuously refine strategies based on insights.
• Ensure all products and processes adhere to internal policies, risk frameworks, and regulatory requirements.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level