Product Support Specialist - Construction Equipment
About The Position
Looking for someone to act as a key point of contact for our customers and increase parts, service, and rental revenues. This position will work with to identify service needs with new and existing customers focusing on the area of Wilmington. Develop and maintain relationships with potential and existing customers. Identify and locate new customers through networking, cold calls, etc. Demonstrate in-depth product knowledge of our products, parts, and service offerings. Provide information and quotes to customers. Focus on gaining rentals in assigned area. Follow-up with leads and recommend service repairs, shop jobs, or other major fieldwork. Assist A/R with the collection of unpaid invoices. Prepare rental and service reports as requested by customers.
Requirements
- Some sales or rental house experience especially in the construction, diesel, or heavy equipment fields
- Valid driver's license and acceptable driving record required
- Excellent customer service skills
- Passionate about providing solutions for your customers
- Organized and able to plan your day to maximize customer visits
Responsibilities
- Develop and maintain relationships with potential and existing customers
- Identify and locate new customers through networking, cold calls, etc.
- Demonstrate in-depth product knowledge of our products, parts, and service offerings
- Provide information and quotes to customers
- Focus on gaining rentals in assigned area
- Follow-up with leads and recommend service repairs, shop jobs, or other major fieldwork
- Assist A/R with the collection of unpaid invoices
- Prepare rental and service reports as requested by customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
