Product Support Representative - Construction

Wajax•Rocky View County, AB

9d•Onsite

About The Position

Play an integral role in the sales process as an outside Product Support Representative. Build your business by building customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience.

Requirements

College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic
2-3 years' related experience in sales, marketing, or equivalent business experience.
Knowledge of heavy equipment is an asset
IMPACT selling process
Must possess a valid driver’s license.
Proficiency in Microsoft Office, including Outlook, Excel, Word and PowerPoint
Proficiency in CRM (Salesforce preferred)

Nice To Haves

Knowledge of heavy equipment is an asset
IMPACT selling process
Salesforce CRM

Responsibilities

Invest in customer relationships within a defined territory.
Conduct outside sales calls to clients.
Generate customer referrals.
Identify opportunities to upsell and cross-sell.
Provide customer feedback.
Identify and resolve customer concerns in a timely manner.
Attend to phone and email inquiries.
Meet and exceed established sales targets as determined on a monthly/annual basis.
Assist in the creation and submission of bids for National Customer opportunities.
Liaise with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance to delivery times.

Benefits

Competitive pay
Comprehensive benefits
Learning and development
Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
Health spending account
Wajax led e-learning
Product training through industry leading manufacturers
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program.