Product Performance Technician

Western States Careers•Kimberly, ID

About The Position

The Product Performance Technician performs maintenance, troubleshooting, and repairs on heavy equipment and its engine, powertrain, electrical, hydraulic, HVAC, cab, undercarriage, and telematics systems. The technician develops troubleshooting and repair skills under the supervision of Journeyman or Master Level Technicians, while independently completing tasks appropriate to their experience level, including inspections and preventative maintenance. The role requires following safety procedures, using technical documentation and service software, completing service reports and work orders, and continuing professional development under Western States Equipment’s Technician Career Development Plan. This is a safety-sensitive role that may require extensive travel and overtime.

Requirements

High school diploma or GED.
At least one year of heavy equipment maintenance experience.
At least five years of experience in heavy equipment diagnosis and repair.
Valid CDL, clean driving record, and compliance with DOT requirements.
Proficiency in spoken and written English, including reading and comprehension.
Exceptional customer service and advanced communication skills.
Proficiency with Microsoft Office and similar systems.
Ability to work autonomously under pressure and demonstrate strong problem-solving skills.
Specialized knowledge of electrical, hydraulic, A/C, powertrain, and telematics systems.
Ability to understand and apply technical documentation.
Proficiency with ET, STW, Parts Integration, and SIS Web software.
Ability to build and maintain effective working relationships.
Willingness to travel up to 80% and work overtime as necessary.
Ability to stand for extended periods and perform walking, sitting, repeated stair climbing, reaching (including above-shoulder reaching), bending, stooping, pushing, pulling, leaning, and twisting.
Ability to generate 97 ft./lbs. of force by pushing and pulling.
Ability to repeatedly lift up to 60 lbs. from the ground to a shelf or platform up to 65 inches high.
Ability to carry up to 20 lbs. while repeatedly ascending and descending at least ten 8-inch stair steps.
Ability to repeatedly ascend and descend at least 10 rungs on various ladders.
Ability to assemble and disassemble various sizes of nuts and bolts while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
Ability to work in extreme temperatures and environments and meet applicable safety requirements.

Nice To Haves

Associate degree from an accredited vocational school.
Caterpillar experience.
At least one year of Field Service experience.

Responsibilities

Promote and follow workplace safety policies and standards, complete Job Hazard Analyses before job-related tasks, maintain clean work areas, and use required personal protective equipment.
Develop troubleshooting skills on engine and equipment systems under the supervision of a Journeyman or Master Level Technician; assist with testing, comparing results with specifications, diagnosing failures, and performing repairs.
Independently perform experience-appropriate inspections and minor troubleshooting during scheduled preventative maintenance.
Perform engine preventative maintenance and inspect or repair external engine components.
Perform powertrain preventative maintenance, including proper additive use and oil sampling; identify leaks, replace seals and hub bearings and races, adjust clutch brakes, remove and inspect axles, identify u-joint and yoke series, and assist with brake system replacement.
Test, repair, and replace basic electrical circuits and components, including Deutsch and Ampseal connectors, 6/12/24-volt battery systems, and equipment harnesses.
Perform basic hydraulic system maintenance, including fluid and filter replacement, system cleanout, relief valve pressure adjustment, and pump flow adjustment.
Troubleshoot and service HVAC systems, including evacuating and recharging systems and replacing components when required.
Work with general mechanical and electrical cab functions related to operator interfaces.
Under supervision, troubleshoot and repair frame and suspension systems, including tracks, track pads, drive sprockets, and idlers; identify undercarriage components and measure track sag.
Install, repair, and activate telematics systems on equipment.
Participate in continuing education and training under the Western States Equipment Technician Career Development Plan.
Use service manuals and parts books to resolve technical issues and complete tasks within technician-level abilities and printed procedures; develop familiarity with parts reusability guidelines.
Write and read complete, factual service reports for files and warranty purposes, and use STW to close work orders on time.
Develop the ability to respond promptly and courteously to inquiries and meet or exceed internal and external client expectations.
Perform other assigned duties while developing a focus on technician productivity.