Product Performance Technician

Western States Equipment•Kimberly, ID

4d•$52,000 - $106,080

About The Position

The Product Performance Technician supports the diagnosis, troubleshooting, maintenance, and repair of heavy equipment and its engine, powertrain, electrical, hydraulic, HVAC, cab, undercarriage, and telematics systems. The technician develops skills and performs work appropriate to their level, with supervision from Journeyman or Master Level Technicians where specified. The role includes preventive maintenance, system testing, component repairs, telematics installation and repair, and documentation of service work. The technician follows safety policies and procedures, uses technical service documentation and software, participates in continued training, and provides responsive service to internal and external customers. Extensive travel, up to 80%, and overtime as necessary are expected. This is a safety-sensitive role. Western States Equipment describes its purpose as “Building our Communities for a Better Tomorrow” and highlights safety, excellence, teamwork, integrity, accountability, and innovation. The company emphasizes employee and customer care, safe work practices, and maintaining a clean and orderly work area.

Requirements

High school diploma or GED.
At least one year of heavy equipment maintenance experience.
At least five years of experience in heavy equipment diagnosis and repair.
Valid CDL, clean driving record, and DOT compliance.
Proficiency in English, including speaking, reading, comprehension, and writing.
Exceptional customer service and advanced communication skills.
Proficiency in Microsoft Office and similar systems.
Ability to work autonomously under pressure and demonstrate excellent problem-solving skills.
Specialized knowledge of electrical, hydraulic, A/C, powertrain, and telematics systems.
Ability to comprehend and apply technical documentation.
Proficiency with ET, STW, Parts Integration, and SIS Web software programs.
Effective relationship-building and maintenance skills.
Willingness to travel extensively, up to 80%, and work overtime as necessary.
Ability to meet the described physical demands, including prolonged standing and other repetitive movements, pushing and pulling, lifting and carrying, stair and ladder climbing, and assembling or disassembling hardware.
Ability to work in extreme temperatures and environments and meet applicable safety requirements.

Nice To Haves

Associate degree from an accredited vocational school.
Caterpillar experience.
At least one year of Field Service experience.

Responsibilities

Promote and advocate for workplace safety; follow applicable safety policies, procedures, and standards; complete Job Hazard Analyses before job-related tasks; maintain a clean work area; and use required personal protective equipment.
Develop basic troubleshooting skills on engine and equipment systems under the supervision of a Journeyman or Master Level Technician.
Assist with skill-appropriate testing and compare results with specifications to determine whether systems are working as designed.
Assist with diagnosing machine failures and repairs in accordance with company time requirements.
Perform experience-appropriate tasks independently during scheduled preventative maintenance, including inspections and minor troubleshooting.
Complete engine preventative maintenance independently and inspect or repair external engine components.
Perform powertrain preventative maintenance, including proper additive use and oil sampling; perform basic troubleshooting and repairs such as identifying leaks, replacing seals, hub bearings and races, adjusting clutch brakes, removing and inspecting axles, and identifying U-joint and yoke series.
Demonstrate a basic understanding of brake systems and assist with their replacement.
Test, repair, and replace basic electrical circuits and components, including Deutsch and Ampseal connectors, 6/12/24-volt battery systems, and various harness types.
Perform basic hydraulic system maintenance independently, including fluid and filter replacement, system cleanout, and adjustment of relief valve pressures and pump flows.
Troubleshoot and service HVAC systems, including evacuating, recharging, and replacing components when required.
Apply a basic understanding of general mechanical and electrical cab functions related to operator interfaces.
Under Journeyman or Master Level Technician supervision, perform general troubleshooting and repair tasks on frame and suspension systems, including tracks, track pads, drive sprockets, and idlers.
Identify undercarriage components and measure track sag.
Install, repair, and activate equipment telematics systems to support tracking and performance metrics.
Participate in continued education and training under the Western States Equipment Technician Career Development Plan.
Use service manuals and parts books, including STW, SIS, and parts books, to resolve technical issues and perform tasks within technician-level abilities and printed procedures.
Develop familiarity with parts reusability guidelines.
Prepare and read complete, factual service reports for files and warranty purposes, using STW to close work orders promptly.
Respond to inquiries promptly and in a friendly manner to meet or exceed internal and external customer expectations.
Perform other assigned duties while developing a focus on technician productivity.