Product Owner - Tech Delivery

Bank of America•Plano, TX

About The Position

At Bank of America, the Product Owner maximizes the value of one or more products by understanding stakeholder needs and aligning product priorities, vision, and roadmaps with business or technology strategy. The role is responsible for delivering products that meet client expectations for features, security, availability, resiliency, timelines, and costs. This position manages product planning and execution throughout the lifecycle of Voice Emergency Response Products and Services. It defines reliable, standards-compliant solutions for 911 call routing, location management, emergency call delivery, and interoperability across voice platforms. The role gathers and prioritizes product and customer requirements, defines and communicates product vision, and works with engineering, supply chain, marketing, operations, and support to meet financial and customer satisfaction goals. It also maintains key vendor relationships and partners with internal vendor management teams on contract negotiations. The Product Owner supports the company’s overall strategy and goals and helps execute critical initiatives, maximize customer experience, and meet time-to-market goals for a portfolio of products that impacts business units across a large financial services enterprise.

Requirements

At least 7 years of experience as an information technology professional.
3–5 years of product management experience.
Strong understanding of product management, including new product development, testing, and deployment.
Experience and understanding of regulatory requirements and obligations for retention, supervision, and discovery of electronic communication.
Prior experience in a high-volume production environment.
Exceptional executive presentation and communication skills.
Excellent analytical and presentation skills, including the ability to synthesize complex situations or inputs into clear, concise documents and presentations.
Excellent influencing and problem-resolution skills.
Ability to deliver messages to people with varying levels of technical understanding.
Strong leadership skills and ability to work with peers and multiple levels of management.
Excellent organizational skills, including the ability to prioritize work and meet deadlines.
Strong business-centric mindset, sound business judgment, and ability to tailor an approach to drive desired business outcomes.
Ability to manage complex priorities simultaneously in a fast-paced, matrixed environment with attention to detail and accuracy.
Self-motivation, self-direction, organizational skills, and ability to manage multiple priorities without sacrificing quality or timelines.
Demonstrated success defining and launching products.
Experience with technology deployment processes.
Excellent teamwork skills.
Proven ability to influence, negotiate, and drive results with cross-functional teams without formal authority.
Bachelor’s degree or equivalent work experience.

Nice To Haves

Experience working in a highly regulated financial institution.
Experience with Voice Emergency Response Products, E911/NG911 regulations and public safety standards, Voice Access and Telecom infrastructure, and call routing across carrier and enterprise networks.
Product Management Certification.

Responsibilities

Generate the product vision and roadmap in alignment with the strategic direction of the business or technology domain.
Communicate the product vision and roadmap to stakeholders and the team.
Collaborate with stakeholders to understand their needs and problems.
Prioritize and create work for a team, collaborating with cross-functional teams.
Create, prioritize, and refine stories in the product backlog.
Review and accept stories and make decisions regarding scope and requirements.
Partner with the team to obtain optimal value through technology and business subject-matter expertise.
Gather and prioritize product and customer requirements, and communicate product vision to end users.
Work with engineering, supply chain, marketing, operations, and support to meet financial and customer satisfaction goals.
Maintain critical relationships with vendors and work with internal vendor management teams on contract negotiations.
Ensure product and communication efforts support company strategy and goals.
Support execution of critical initiatives, customer experience, and time-to-market goals across a portfolio of products.